Product Operations Specialist - Field Operations Engineering

Required Qualifications Essential Requirements • Working experience in Managed Services for infrastructure (on-premise and/or cloud). • 3 to 5 years of working experience in BAU field operations, including routine maintenance, monitoring, change management, and operational support activities. • Working experience with managed services delivery models, governance frameworks, and operational excellence methodologies. • Working experience with BAU operations, including operational reporting and routine maintenance activities. • Working experience with managed services commercial models, SLA structures, and performance measurement frameworks. • Problem-solving ability and innovative thinking, with experience in data-driven decision-making. • Ability to communicate well and strong technical writing skills to support user research. Preferred Experience • Working experience in leading and managing technical teams, e.g. field engineers, is an advantage. • Cloud infrastructure and services expertise in AWS, Azure, and/or Google Cloud. • Working knowledge of infrastructure automation and scripting capabilities, e.g. Terraform, Ansible, and Python. • Working knowledge of DevOps practices. • Experience with Site Reliability Engineering (SRE) practices and operational excellence methodologies. • Hands-on working experience with SG-TechStack products, including StackOps and SHIP-HATS. • Ability to gather customer requirements for analysis and contribute to business case development. • Multi-site field operations experience.