FS8 STUDIO MANAGER

STUDIO MANAGER Position Overview The Studio Manager is responsible for the continued growth, performance and culture of FS8, with a strong focus on creating a community-led, high-performing and welcoming studio environment . This is a hands-on leadership role combining studio operations, team leadership, client management, business development, training, community engagement, marketing and partnerships . The Manager will oversee the day-to-day running of the studio, lead and develop the trainer and front-of-house team, deliver exceptional client experiences, drive membership and revenue growth, and ensure the studio is maintained to the highest operational and presentation standards. A key component of the role is being visible on the studio floor and building genuine relationships with clients. The Manager will deliver approximately 12 hours of client-facing training per week , using this time to support client development, understand member needs, build relationships and strengthen the overall studio experience. The successful candidate will be creative, energetic, organised and commercially minded, with a genuine passion for fitness and community. They will be expected to identify opportunities, develop new initiatives and help establish FS8 as a community studio — not simply a place where people come to take a class. Formal FS8 brand and methodology training will be provided. Key Responsibilities 1. Studio & Operational Management • Take overall responsibility for the smooth and efficient day-to-day operation of the studio. • Manage studio opening and closing procedures, class set-up and pack-down, reception and front-of-house standards. • Oversee trainer schedules, cover requirements and studio timetable requirements. • Ensure all classes are adequately staffed and delivered to FS8 standards. • Maintain a clean, organised, safe and welcoming studio environment at all times. • Conduct regular checks of reformers, equipment, furniture and studio facilities. • Identify maintenance requirements and coordinate repairs or servicing where required. • Ensure equipment is appropriately maintained and reported when issues arise. • Manage studio supplies, stock and operational requirements. • Develop and maintain effective operational procedures and checklists. • Ensure all studio policies, procedures and brand standards are followed. • Monitor studio KPIs and use data to identify opportunities to improve performance. 2. Team Leadership & Staff Development • Lead, support and develop the studio team. • Work closely with trainers to ensure consistent delivery of the FS8 experience and methodology. • Support trainer onboarding, training and development. • Provide regular feedback and coaching to team members. • Assist with trainer scheduling, cover and performance management. • Create a positive, collaborative and accountable team culture. • Identify opportunities to improve team performance and client experience. • Encourage trainers to actively participate in studio community initiatives and events. • Work with senior FS8 leadership on trainer development and ongoing education. 3. Client Training & Experience The Manager will remain an active part of the studio floor and will deliver approximately 12 hours of client-facing training per week . Responsibilities include: • Deliver high-quality FS8 classes in accordance with FS8 methodology and standards. • Build strong relationships with clients through regular interaction and coaching. • Understand individual client goals, motivations and challenges. • Provide appropriate guidance and recommendations to support client progression. • Identify opportunities to improve the client journey and overall studio experience. • Welcome new clients and help them feel comfortable and connected to the studio. • Recognise regular clients and create a personalised experience. • Proactively identify clients who may need additional support, encouragement or follow-up. • Encourage consistency, progression and long-term engagement. • Gather client feedback and turn it into actionable improvements. 4. Client Management & Communication The Manager will take ownership of the client relationship beyond the studio floor. • Respond promptly and professionally to client enquiries across all communication channels. • Manage client communication through Mindbody, Loyalsnap, WhatsApp, email and other relevant platforms . This includes weekly emails, promotion development and our corporate engagement. • Ensure leads and enquiries are followed up consistently and professionally. • Maintain accurate client records and notes within the client management system. • Monitor client attendance, engagement and purchasing behaviour. • Identify clients at risk of becoming inactive and implement appropriate re-engagement strategies. • Manage membership renewals, upgrades and conversions. • Communicate promotions, programs, events and studio initiatives. • Develop personalised client outreach where appropriate. • Ensure clients receive a high level of communication before, during and after their studio journey. 5. Mindbody & Client Management Systems Take responsibility for the effective use and administration of Mindbody and associated client management systems. This includes: • Managing client profiles and ensuring information is accurate. • Monitoring bookings, attendance, cancellations and no-shows. • Managing memberships, class packs and relevant client accounts. • Tracking leads and enquiries. • Monitoring client purchasing behaviour. • Supporting reporting and KPI tracking. • Identifying opportunities through client data. • Ensuring the team is appropriately trained in system use. • Maintaining consistent and accurate client records. • Using data to support retention, sales and community-building initiatives. 6. Business Development & Sales The Manager will play a key role in driving the commercial performance and continued gr…