Assistant Ops Manager

We are seeking a hands-on and highly responsible Assistant Manager – Warewash Operations to oversee the day-to-day operations of a large-scale warewashing and equipment handling operation. The successful candidate will lead and manage a team of more than 50 ground workers , ensuring that all operational activities are carried out efficiently, safely, hygienically, and in accordance with established SOPs and service standards. This is a high-volume, physically demanding and fast-paced operational environment that requires the ability to work long hours, manage operational pressure, respond quickly to manpower and service issues, and lead a large frontline workforce effectively. Key Responsibilities • Oversee the daily operations of the warewash area, including receiving, sorting, washing, cleaning, sanitising, drying, inspection, storage and distribution of equipment, carts, utensils and related items. • Lead, supervise and coordinate a team of 50+ ground workers , including allocation of duties, deployment, attendance, productivity and discipline. • Ensure sufficient manpower coverage across shifts and operational areas to meet daily business requirements. • Monitor workflow and productivity to ensure all warewashing activities are completed within the required turnaround time. • Plan and coordinate manpower according to workload, peak periods and operational requirements. • Ensure all employees follow established SOPs, hygiene standards, food safety requirements, workplace safety procedures and operational guidelines . • Conduct regular inspections of the warewash area and ensure equipment, workstations and surrounding areas are properly maintained and kept clean. • Monitor the operation of warewashing machines and equipment and escalate any breakdowns or technical issues promptly. • Identify operational bottlenecks and implement practical improvements to improve productivity, turnaround time and manpower utilisation. • Handle daily operational issues, including absenteeism, manpower shortages, equipment breakdowns, urgent operational requests and service disruptions. • Work closely with supervisors and team leaders to ensure smooth coordination between different operational areas. • Conduct toolbox meetings, daily briefings and operational updates for ground staff. • Monitor staff performance and provide coaching, guidance and corrective actions where required. • Ensure new employees are properly briefed and trained on operational procedures, hygiene, safety and work requirements. • Maintain accurate records relating to attendance, manpower deployment, productivity, equipment issues, cleaning activities and operational incidents. • Investigate operational incidents and implement corrective and preventive actions. • Liaise with clients, internal departments and other operational stakeholders to resolve service issues and maintain service standards. • Support management in preparing operational reports, manpower planning, productivity analysis and improvement initiatives. • Be prepared to work long hours, weekends, public holidays and shifts when required by operational needs. Leadership & People Management • Provide strong leadership and direction to a large frontline workforce. • Maintain discipline, teamwork and positive working relationships among employees. • Ensure effective communication between management, supervisors, team leaders and ground workers. • Manage manpower challenges in a professional and timely manner. • Motivate employees and maintain operational morale during high-pressure periods. • Identify high-performing employees and support their development into supervisory roles. Requirements • Diploma or equivalent qualification in Operations Management, Logistics, Hospitality, Facilities Management or a related field preferred. • Minimum 3–5 years of experience in operations, warehousing, catering, logistics, cleaning, hospitality or a similar high-volume environment . • Experience managing large frontline teams of 50 employees or more will be an advantage. • Strong leadership and manpower management skills. • Able to work in a fast-paced, physically demanding and high-pressure environment . • Willing to work long hours, shifts, weekends and public holidays when required. • Strong problem-solving and decision-making abilities. • Good communication and interpersonal skills. • Able to work independently while coordinating closely with management and operational teams. • Good knowledge of workplace safety, hygiene and operational procedures. • Proficient in basic Microsoft Office applications and operational reporting. Key Performance Areas (KPIs) • Operational turnaround time • Manpower productivity and utilisation • Attendance and manpower coverage • Compliance with SOP and hygiene standards • Workplace safety performance • Equipment availability and downtime • Service quality and customer satisfaction • Reduction of operational errors and rework • Staff retention and performance • Overall operational efficiency