System Analyst, BAU - Web Platform (Public Sector)

• 1-year contract, renewable • Hybrid work arrangement • Government project We are looking for an experienced IT professional to manage business-as-usual (BAU) operations, drive system enhancements, and act as the key liaison between business users and IT teams within a government agency environment. Key Responsibilities Operations & Support • Oversee day-to-day BAU operations, ensuring high availability, performance, and reliability • Act as the primary point of contact for business users on system issues, service requests, and enhancements • Manage and prioritise incidents, service requests, and change requests in accordance with service level agreements (SLAs) • Perform root cause analysis and drive resolution of system issues in collaboration with IT teams, vendors, and the Government Technology Agency Governance & Data Management • Ensure data quality, integrity, and proper usage across the system • Enforce governance and compliance with relevant policies • Ensure adherence to data protection requirements under the Personal Data Protection Act • Drive data quality, reporting, and analytics to support policy-making and operational insights Enhancements & Documentation • Recommend continuous improvements • Support enhancements and releases, including requirement analysis, testing, and deployment coordination • Maintain system documentation, SOPs, and knowledge base articles Requirements • Minimum 3 years of relevant experience • Degree in Computer Science or related field • Experience working with government agencies preferred • Strong analytical, troubleshooting, and stakeholder management skills • Ability to manage vendors and support service delivery in an SLA-driven environment • Proficiency with requirements management tools (e.g., JIRA, Confluence) • Prior experience independently managing IT projects within a government agency, either as a Project Manager or in a double-hatting Business Analyst/Project Manager capacity • Proficiency in frontend web development using ReactJS, JavaScript, HTML5, and CSS3, with experience collaborating with business users, UX designers, and developers to deliver responsive, accessible, and maintainable web applications /Ref: T24-237