Service Advisor

Company Overview LCR is transforming the traditional rental car industry by integrating cutting-edge technology to enhance used cars, making them safer and more reliable. Ranked among Singapore’s top 10 rental companies within a year, LCR offers innovative driving experiences and rapid growth. Job Summary You will manage customer interactions and service appointments, inspect vehicles for damages, translate repair issues into standard terms, and ensure timely completion of repair jobs to maintain high customer satisfaction. Responsibilities • Greet customers and schedule vehicle service appointments efficiently • Answer 3CX or Linkus calls promptly to support customer inquiries • Document customer concerns and comments accurately for service records • Write detailed job orders describing vehicle problems and required repairs • Inspect vehicles for bodywork damages, dents, tyre conditions, and lighting functionality • Translate customers’ repair issues into standard repair terminology for mechanics • Explain repair processes, time estimates, and cost estimates clearly to customers • Resolve customer complaints by identifying issues and providing appropriate solutions • Inspect completed work by mechanics to ensure quality and accuracy • Follow up on job orders to ensure estimated time of completion (ETC) is met • Cover colleagues’ duties as needed to maintain workflow continuity • Close job cards promptly to finalize service documentation Preferred competencies and qualifications • Ability to multitask and meet deadlines while managing additional responsibilities • Self-starter with the ability to work independently and prioritize tasks effectively • Fast and meticulous worker with strong attention to detail • Positive, can-do attitude • Availability to start work immediately or on short notice Other Information • Work location: No 4 Jalan Besut Singapore 619557