Sales Operation Analyst

Drive strategic business development and sales operations by identifying growth opportunities, analysing sales data, managing CRM systems, and supporting go-to-market strategies to enhance revenue and operational efficiency. Responsibilities Strategic Business Development • Identify and evaluate new business opportunities, markets, and partnerships to drive growth. • Conduct market research, competitor analysis, and industry benchmarking to inform strategic decisions. • Support go-to-market strategies and expansion plans by collaborating with cross-functional teams. • Build and maintain relationships with clients and partners to foster collaboration. • Track industry trends and recommend actionable growth initiatives. Sales Operations & Analytics • Analyse sales performance, pipeline health, and revenue trends to identify improvement areas • Prepare dashboards, forecasts, and reports for leadership to support data-driven decisions • Manage and optimise CRM systems (e.g., Salesforce CRM, HubSpot) to enhance sales processes • Improve sales workflows and operational efficiency through process analysis and redesign • Support territory planning, quota setting, and incentive programs to align sales goals. • Ensure data accuracy, consistency, and reporting integrity across sales platforms. • Utilize BI tools (e.g., Power BI, Tableau) to generate insights and support strategic planning. Required competencies and certifications • Bachelor’s degree in Business, Economics, Finance, or related field • 3–6 years of experience in business development, sales operations, or analytics • Strong analytical, strategic thinking, and problem-solving skills demonstrated through business case development and sales data analysis • Advanced Excel skills including dashboards, pivot tables, and forecasting models applied to sales analytics • Experience with CRM platforms such as Salesforce CRM to manage customer data and sales pipelines • Strong communication and presentation skills for stakeholder engagement and reporting • Ability to manage multiple stakeholders and projects effectively