CUSTOMER SERVICE EXECUTIVE / MANAGER

Position: Customer Service Executive / Manager Job Scope & Responsibilities: • Manage daily customer service activities and ensure a positive dining experience. • Handle customer enquiries, feedback, reservations and service-related matters. • Assist customers with menu information, orders, promotions and special requests. • Monitor customer satisfaction and resolve complaints professionally and promptly. • Coordinate with kitchen and service teams to ensure smooth and efficient operations. • Train and guide service staff on customer service standards and procedures. • Monitor service quality and implement improvements where necessary. • Maintain good relationships with regular customers and corporate clients. • Assist in managing customer-related promotions, events and restaurant activities. • Prepare basic reports on customer feedback, service performance and recurring issues. • Ensure compliance with company service standards, food safety procedures and workplace policies.