Sales Engineer

Job Description • Manage customer enquiries and understand technical, operational and commercial requirements to recommend suitable repair and replacement solutions. • Conduct site surveys, coordinate with factory and internal technical teams to develop cost-effective solutions. • Prepare technical inquiries, cost estimates, quotations and proposals, ensuring required internal approvals and profitability targets are met. • Present proposals, negotiate commercial terms and follow up with customers to secure orders and achieve sales targets. • Coordinate with engineering, operations, purchasing, subcontractors and suppliers to support smooth and timely project execution. • Serve as the key customer contact, provide project updates, resolve technical or commercial issues, and handle customer complaints professionally. • Develop and maintain strong relationships with customers, managing agents, building owners and other key stakeholders. • Identify new sales opportunities through customer visits, equipment assessments, market intelligence and existing account development. • Monitor sales pipeline, quotation status and outstanding payments, and support resolution of billing matters when required. • Ensure solutions and project activities comply with company standards, safety requirements and contractual obligations. Job Requirement • Diploma or Degree in Engineering, Electronics, Sales & Marketing, or a related field. • Relevant experience in sales, business development or technical-commercial roles, preferably within the lift/elevator, engineering, building systems or manufacturing industry. • Strong customer service, communication, presentation and negotiation skills. • Good commercial awareness with strong analytical and problem-solving abilities. • Ability to manage multiple enquiries, quotations and projects while meeting deadlines. • Proficient in Microsoft Office; experience with SAP/ERP systems is an advantage. • Self-motivated, results-driven and able to work independently and collaboratively