IT Executive

Job Summary We are seeking an IT Executive to support day-to-day IT operations at Clarity, working under the direction of the IT Digital & Support Lead. This role focuses on hands-on IT operations and administrative support, including support, Microsoft 365/Microsoft Entra ID administration, PDPA compliance administration support, and Salesforce support tasks. Key Responsibilities 1. IT Service Desk& Support • Provide first-line technical support to staff; escalate complex issues to the IT Digital &Support Lead. • Coordinate with external IT vendors on helpdesk tickets and system performance issues. • Maintain IT support documentation and follow established best-practice procedures. 2. Microsoft 365 &Microsoft Entra ID Administration • Administer day-to-day Microsoft 365 (SharePoint, OneDrive, Teams) user and permission management. • Support user/device administration under IT Digital & Support Lead guidance. • Maintain Intune device enrolment and basic policy application. 3. PDPA Compliance Administration (support role) • Assist the IT Digital& Support Lead with PDPA administrative tasks, record-keeping, staff training logistics, and documentation. • Flag potential data-handling issues to the IT Digital & Support Lead; does not independently determine compliance policy. 4. Salesforce Support • Assist with basic Salesforce configuration updates, workflow changes, user support, reports, and data quality checks under guidance from the IT Digital & Support Lead or an external vendor. • Assist with routine data checks for reporting accuracy. 5. Reporting & Data Analysis Support · Prepare and maintain basic operational reports to support IT, asset tracking, Salesforce, and digitalisation activities. · Perform data analysis, identify trends or data issues, and highlight findings to the IT Digital & Support Lead for review and follow-up. 6. Asset & Vendor Coordination • Manage IT onboarding/offboarding checklist execution and device inventory tracking. • Coordinate secure disposal and procurement logistics for IT assets. • Track software license usage (Microsoft 365, Zoom, Adobe) and flag renewals. 7. Digitalisation Support • Support rollout of new tools and training sessions. • Surface staff pain points and process-improvement ideas. Qualifications & Requirements • Diploma in Information Technology, Computer Science, or related field. • 1–3 years of experience in IT support or service desk roles. • Working familiarity with Microsoft 365 and basic Microsoft Entra ID administration. • Good communication skills; comfortable working with staff, vendors, and the IT Digital & Support Lead on scoped tasks. • Organised, detail-oriented, able to follow documented procedures accurately. Preferred (Not Required) • Prior exposure to Salesforce (any capacity) is a plus, not a requirement - training will be provided. • Awareness of PDPA basics; formal DPO experience is not expected at this level.