RETAIL OPERATIONS MANAGER

Retail Operations Manager – Job Description Key Responsibilities: • Oversee the daily operations of retail outlets to ensure smooth business operations. • Develop and implement operational policies, procedures, and business strategies. • Monitor sales performance and achieve revenue and profitability targets. • Manage store managers and retail staff, including recruitment, training, scheduling, and performance evaluations. • Ensure high standards of customer service and resolve customer complaints effectively. • Monitor inventory levels, stock replenishment, and supplier coordination. • Ensure compliance with company policies, health and safety regulations, and relevant Singapore regulations. • Prepare operational reports, sales analysis, budgets, and forecasts for management. • Plan and execute promotional campaigns and marketing activities to increase sales. • Improve operational efficiency, cost control, and productivity across all retail locations. • Coordinate with finance, HR, procurement, and logistics departments to support business operations. • Identify business opportunities and recommend strategies for business growth. Requirements • Bachelor's degree or Diploma in Business Administration, Retail Management, or a related field. • At least 3–5 years of experience in retail management or operations. • Strong leadership, communication, and problem-solving skills. • Experience managing multiple retail outlets is an advantage. • Proficient in Microsoft Office and retail POS/inventory management systems.