Cleaning Operations Executive

Job Summary We are looking for a Cleaning Operations & Sales / Quality Control Specialist to join our fast-growing cleaning solutions crew, leading and managing cleaning teams to deliver high-quality service, ensuring compliance, and driving continuous improvement across multiple client sites. Responsibilities • Identify and engage corporate decision-makers such as Facility Managers, Complex Managers, and Property Managers to develop business relationships • Assess cleaning needs by visiting prospective worksites and commercial spaces to tailor service offerings • Draft and present detailed commercial cleaning proposals with custom scopes of work and competitive pricing to secure contracts • Manage client relationships by handling contract renewals and introducing value-added services to enhance customer satisfaction • Conduct scheduled and unannounced site walk-throughs to verify cleaning work meets contract terms and quality standards • Ensure service delivery complies with company policies, industry regulations, chemical safety protocols, and PPE requirements • Collect and analyze client feedback to resolve quality issues and act as the client’s internal advocate for service improvements • Document on-site observations and report cleaning deficiencies promptly to operations management for corrective action Required competencies and certifications • Demonstrated meticulousness in quality control and service delivery • Customer-oriented approach to build trust and maintain client satisfaction • Proven leadership skills to command, control, and motivate cleaning teams effectively • Experience leading teams or managing personnel within the cleaning industry • Relevant certifications in the cleaning field to ensure professional standards • Proficiency in Microsoft Office and email communication to support operational reporting • Strong communication skills to liaise effectively with teams and clients Preferred competencies and qualifications • Work at Height Certifications (not mandatory but advantageous) • Familiarity with TMS tools and cleaning inspection software/apps to enhance operational efficiency