part time Airline Assistant

Company Overview China Southern Airlines Company Limited, headquartered in Guangzhou, is China’s largest airline operating over 3,000 daily flights to 230 destinations worldwide. It leads in passenger traffic and cargo volume with a modern fleet including Boeing and Airbus aircraft. Job Summary Provide professional sales and customer support, including ticketing, reservations, e-commerce enquiries, and customer service, while supporting daily commercial operations. Responsibilities • Respond promptly and accurately to ticketing, reservation, e-commerce sales, and administrative enquiries to support commercial operations • Manage walk-in customers, incoming calls, and emails to resolve general enquiries efficiently and professionally • Process international and domestic ticketing queries to ensure accurate and timely service delivery • Address Airlines Sky-pearl Club membership queries with clear and helpful communication • Build and maintain positive customer relationships using strong interpersonal skills to enhance customer satisfaction • Deliver customer service that ensures satisfaction with products and services through attentive support • Assist with e-commerce tasks including email marketing, website management, and digital marketing initiatives to support online sales growth • Support additional duties as assigned by the Department Manager to contribute to team objectives Preferred competencies and qualifications • Minimum Diploma holder or equivalent • Strong communication and interpersonal skills to engage effectively with customers and agents • Customer-oriented attitude with a positive and professional approach