Senior Guest Service Assistant (Bell Desk)

Responsibilities: • Greet guests upon arrival and departure and assist with their luggage. • Collaborate closely with the Front Office team to provide courteous and efficient service to guests. • Establish rapport with in-house and long-staying guests, offering assistance as needed. • Respond efficiently and tactfully to guests’ requests and enquires, including hotel facilities and services, as well as general information beyond the hotel (e.g. local attractions, transportation options, dining recommendations, etc.). • Liaise closely with Reception on guests’ arrival and departure. • Make courtesy calls to guests. • Stay well-versed and updated on all tourists related information, events and conferences. • Manage guest baggage storage, as well as the delivery of parcels and correspondence. • Maintain accurate records by updating the movements log including delivery of luggage, parcels to guest rooms, and baggage stored or retrieved. • Ensure the lobby, driveway, and luggage storage areas are kept clean and presentable at all times. • Stay informed about the day’s events within the hotel and assist guests or visitors with directions and relevant information as required. • Oversee and maintain smooth traffic flow at the hotel driveway • Requisite and keep stock of promotional materials for daily operations. • Perform any other duties assigned by supervisors, carrying them out diligently and professionally. Requirements: • Minimum Secondary school education or equivalent; hospitality experience preferred. • Strong customer service and communication skills with a friendly and professional attitude. • Good knowledge of local attractions, transport, and dining options to assist guests effectively. • Ability to handle luggage and perform standing/walking duties. • Team player who can coordinate with Front Office and other departments. • Neat and well-groomed appearance with a service-oriented mindset. • Willing to work rotating shifts, weekends, and public holidays. Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.