Waiter and waitress

JOB DESCRIPTIONS & JOB SCOPE 1. WAITER SUPERVISOR / CASHIER SUPERVISOR Position Summary Responsible for supervising the front-of-house team, managing customer service, cashiering operations, table service and ensuring the restaurant operates smoothly and professionally. Key Responsibilities A. Front-of-House Operations • Supervise daily operations of the dining area. • Ensure tables, dining areas and service stations are clean and properly maintained. • Coordinate seating and customer flow during peak periods. • Ensure food and beverages are served accurately and promptly. • Monitor customer satisfaction and handle customer feedback professionally. • Assist with opening and closing duties. B. Cashier & Payment Operations • Operate the POS/cashier system accurately. • Handle cash, card, QR and other approved payment methods. • Perform opening and closing cash counts. • Ensure all sales transactions are properly recorded. • Reconcile daily sales and cashier reports. • Report any discrepancies to the restaurant manager. • Ensure refunds, voids and discounts are properly authorised. C. Staff Supervision • Supervise waiters, waitresses and other front-of-house staff. • Allocate duties and workstations according to operational requirements. • Brief staff before each shift. • Monitor staff attendance, grooming, punctuality and performance. • Train new employees on customer service, POS and restaurant procedures. • Ensure staff follow restaurant SOPs. D. Food & Service Coordination • Coordinate with kitchen staff to ensure orders are served correctly. • Monitor waiting times and communicate delays to customers. • Check that takeaway and dine-in orders are accurate before serving. • Assist the kitchen/service team during busy periods where required. E. Hygiene & Safety • Ensure compliance with food hygiene and workplace safety requirements. • Maintain cleanliness of dining areas, service counters and cashier stations. • Ensure staff follow proper hygiene and grooming standards. • Report maintenance, safety or operational issues to management. F. Other Duties • Assist management with stock checks and daily operational requirements. • Support promotions and special events. • Assist with staff scheduling where required. • Perform other duties reasonably assigned by management. Preferred Requirements • Minimum 2–3 years' experience in restaurant/F&B operations. • Cashier/POS experience preferred. • Previous supervisory experience preferred. • Good customer service and communication skills. • Able to work shifts, weekends and public holidays. • Able to work in a fast-paced restaurant environment.