值班经理 / Duty Manager

关于 HOT CRUSH / About HOT CRUSH 从上海出发，热度延伸至吉隆坡。 排队，是 HOT CRUSH 被看见的方式；每日新鲜手作，才是我们始终坚持的事情。 现在，HOT CRUSH 即将来到新加坡。我们期待与你一起，把新鲜、温暖与生命力在这座城市绽放。 From Shanghai, the excitement has spread to Kuala Lumpur. The queues are how HOT CRUSH gets noticed; freshly crafted every day is what we have always stood for. Now, HOT CRUSH is coming to Singapore. Together, we look forward to letting freshness, warmth and vitality bloom in this city. 职位简介 / Role Summary 岗位 / Position: 值班经理 / Duty Manager 独立负责一个班次的人员、服务和现场问题。 / Lead one shift, including people, service and on-floor issues. 主要职责 / Key Responsibilities • 开班并安排员工工位 / Open the shift and assign stations • 检查服务、陈列、收银和卫生 / Check service, display, cashiering and hygiene • 处理一般客诉、退款和现金差异 / Handle routine complaints, refunds and cash variances • 高峰时支援前厅各工位 / Support front-of-house stations during peak periods • 完成交接和当班记录 / Complete handover and shift records 任职要求 / Requirements • 工作经验 / Experience: 至少2年餐饮或零售现场带班经验。 / At least 2 years of shift-leading experience in F&B or retail. • 学历 / Education: GCE O-Level / GCE O水准 •沟通能力 / Communication Skills:能够清楚传达门店工作要求、协调员工，并妥善处理顾客咨询、投诉及服务问题。Able to communicate store requirements clearly, coordinate team members, and handle customer enquiries, complaints and service issues effectively. • 其他要求 / Other Requirements: 能轮班，并在周末和公共假日工作。 / Able to work shifts, weekends and public holidays. • 核心技能 / Key Skills: 带班、顾客服务、POS、现金、排队管理、交接 / Shift leadership, customer service, POS, cash, queue management, handover 为什么加入我们 / Why Join Us 加入新加坡首店创店团队，与国际化烘焙品牌共同成长。 Join the founding team of our first Singapore outlet and grow with an international bakery brand. 员工福利 / Team Benefits 1. 法定福利 / Statutory Benefits 2. 季度奖金 / Quarterly Bonus 3. 年终花红 / Year-end Bonus 4. 内部推荐奖励 / Employee Referral Rewards 5. 生日及节日福利 / Birthday & Festive Benefits 6. 优秀员工旅游与培训机会 / Travel & Training for Outstanding Employees 7. 全球职业发展与晋升通道 / Global Career Development & Progression 福利说明 / Benefits Note 法定年假、病假、CPF及其他适用权益按新加坡法规执行；奖金及其他福利以公司政策、个人表现及适用资格为准。 Statutory annual leave, sick leave, CPF and other applicable entitlements follow Singapore law. Bonuses and other benefits are subject to company policy, performance and eligibility. 工作时间 / Work Schedule 每周工作6天，每天9小时，根据排班安排。 / 6 working days per week, 9 hours per day, based on the roster.