Regional Key Account Manager

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in more than 170 countries and with over 110,000 employees across 1,500 sites, we are proud to be a Top 5 global 3PL. Every day, our people imagine better ways to serve a world in motion – creating smarter, safer, and more sustainable solutions for our customers. YOUR ROLE Based in Singapore and reporting to the Head of Sector Luxury – APAC, the Regional Key Account Manager will manage and grow a portfolio of strategic Luxury customers across Asia Pacific. You will act as the key regional link between our customers and CEVA’s country, product and operational teams across Air, Ocean, Contract Logistics and Ground & Rail. You’ll lead regional account planning and customer governance, coordinate service performance and escalations, and identify opportunities to grow CEVA’s relationship across products and markets. This is a highly visible regional role suited to an experienced Key Account Manager who can combine strong commercial judgement with a practical understanding of freight forwarding and Contract Logistics. Direct Luxury sector experience is advantageous, but not essential. WHAT ARE YOU GOING TO DO? Specifically, you will: Manage and develop strategic customer relationships across Asia Pacific, acting as the primary regional point of contact. Lead regional account planning, governance and Quarterly Business Reviews in partnership with Global and National Key Account teams. Identify and progress opportunities to grow revenue and expand CEVA’s share of wallet across Air, Ocean, Contract Logistics and Ground & Rail. Coordinate across country, Product and operational teams to deliver agreed service outcomes, resolve escalations and drive continuous improvement. Build strong relationships with senior customer stakeholders and provide visibility of key priorities, risks and opportunities to CEVA leadership. Partner with Product teams to develop competitive, customer-specific logistics solutions and support regional tenders, RFQs and commercial processes. Maintain accurate account and opportunity information within CEVA’s CRM systems and monitor key commercial measures, including customer receivables. WHAT ARE WE LOOKING FOR? Our ideal candidate has strong experience in Key Account Management, strategic account management or commercial customer management within logistics, freight forwarding or supply chain, together with a sound understanding of Air and Ocean freight forwarding and Contract Logistics. You’ll be experienced in managing complex customer relationships and influencing stakeholders across multiple teams, countries and levels of seniority. You will also have: Strong commercial acumen, including experience with account growth, tenders, RFQs and customer business reviews. Regional APAC or multi-country experience; alternatively, you may be a high-performing country-level Key Account Manager ready to step into a broader regional role. Strong analytical, problem-solving and organisational skills, with a proactive approach and sense of urgency. The confidence to communicate and influence stakeholders from operational level through to senior management and C-suite. Excellent written and verbal English communication skills. Experience in Luxury, Consumer, Retail or another high-service customer sector, and relevant tertiary qualifications in Business, Logistics, Supply Chain or a related discipline, will be advantageous. WHAT DO WE HAVE TO OFFER? In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing and help you thrive at work and in life. Personal wellbeing: benefit from comprehensive group insurance and medical coverage, including Group Term Life, Personal Accident, Hospital & Surgical, Major Medical, outpatient GP and Specialist benefits. Eligible dependants are also covered under the Hospital & Surgical and Major Medical plans. Work-life balance: enjoy 19 working days’ annual leave in your first year, increasing progressively with service, together with applicable medical, hospitalisation, marriage, childcare, compassionate and palliative care leave. Flexible benefits: receive SGD 1,000 per year in flexible benefits, which may be used across eligible medical, dental, optical, health and wellness, personal development and selected lifestyle expenses. Professional development: your growth is essential to us. Unlock your potential through internal mobility opportunities, leadership and mentoring programmes, and MyLearning – our global online platform with more than 1,000 courses. Diversity is core to who we are. By reflecting the cultures and perspectives of our customers and communities, we perform at our best. CEVA Logistics is proud to be an equal opportunity employer and welcomes applications from all qualified candidates. #RiseInMotion #CEVALogistics #LifeAtCEVA #CareersInMotion #PeopleBehindLogistics Disclaimer: CEVA Logistics works with a carefully selected group of recruitment partners. We are not seeking agency support for this vacancy and do not accept unsolicited resumes. Only agencies formally engaged through our HR team for a specific vacancy will be recognized, and no fees will be payable for unsolicited introductions.