CLEANING SERVICES MANAGER

JOB TITLE: CLEANING SERVICES MANAGER Company: Raiko Pte. Ltd. Job Summary The Cleaning Services Manager is responsible for overseeing daily cleaning operations and ensuring that all services are delivered safely, efficiently and to a consistently high standard. The successful candidate will lead cleaning teams, conduct site inspections, manage manpower and maintain effective communication with clients and management. Key Responsibilities • Ensure that all cleaning services are delivered according to the required service standards and client expectations. • Lead, supervise and motivate cleaning teams to achieve high-quality cleaning outcomes using the appropriate equipment, materials and methods. • Plan and allocate daily cleaning duties, work schedules and manpower requirements. • Conduct weekly site inspections and performance monitoring to ensure that cleaning standards are consistently maintained. • Supervise cleaning employees at schools and other assigned sites. • Check employee attendance, completed duties and timesheets, and authorise overtime when required. • Conduct induction, on-the-job and proficiency training for new and existing cleaners. • Identify employees’ training needs and arrange the necessary coaching or refresher training. • Monitor staff attendance, medical leave, absenteeism and unauthorised absence, and take appropriate follow-up action. • Receive, issue, record and control cleaning materials, equipment and stock in accordance with company procedures. • Maintain proper operational records, checklists, reports and administrative systems. • Monitor the condition of cleaning machinery and equipment and coordinate repairs, servicing and preventive maintenance. • Ensure compliance with workplace safety and health requirements, company policies and site-specific safety procedures. • Investigate service issues or complaints and implement corrective and preventive measures. • Liaise professionally with clients, site representatives, employees and senior management. • Attend and participate in operational meetings, toolbox briefings and other relevant meetings when required. • Prepare regular site, manpower, inventory and service-performance reports. • Perform any other cleaning operations or management duties assigned by senior management. Requirements • Relevant experience in cleaning operations, facilities management or a similar service industry. • Previous experience supervising cleaning personnel or managing multiple worksites is preferred. • Good knowledge of cleaning procedures, chemicals, machinery and workplace safety requirements. • Strong leadership, manpower-planning and problem-solving skills. • Able to conduct staff training and manage operational issues independently. • Good communication and interpersonal skills. • Basic computer skills for preparing reports, checking timesheets and maintaining operational records. • Responsible, organised and able to work in a fast-paced environment. • Willing to travel between assigned worksites when required.