Sales Executive

JOB RESPONSIBILITIES: · Prospect and promote jewellery products and services to walk-in as well as our online platforms’ customers · Attend to customers’ queries in-store and online stores . Responding promptly to customer inquiries through chat (FB Messenger, Instagram, Tiktok, Carousell, WhatsApp, Emails) and inbound calls · Ensure service delivery standards are met in achieving total customer satisfaction · Be self-motivated and driven to achieve monthly sales targets · Ensure merchandise and displays are consistently well presented · Contribute to team effort by accomplishing related results as needed · Inventory management - support merchandise transfer, stock take, inventory counts · Work in a team to develop marketing strategies to bring more revenue to the store and the digital sales · Conceptualize and set the best campaign merchandise plan for online campaigns · Work together with operations to ensure smooth fulfilment process · Actively manage online shop enquiries and maintain the highest customer satisfaction JOB REQUIREMENTS: · Service-oriented with strong interpersonal skills · Candidate with retail or jewellery experience is an added advantage · Dynamic, energetic, positive and driven to exceed targets · Strong focus on self-improvement and performance · Commercial awareness and sales drive – to sell more products through our multiple online platforms · Preferably previous e-commerce experience, although not required. A strong learning attitude and a self-motivated drive to excel is important · General interest in working in different platforms, and a good knowledge of excel · Able to work retail hours, weekends and public holidays · Able to start work within short notice will be an advantage