E-commerce Operation&Inventory Specialist

Job Summary Responsible for end-to-end e-commerce operations, including inventory management, supplier coordination, international logistics, order fulfillment, customer service, and system integration across e-commerce platforms and inventory systems. Key Responsibilities 1. Inventory Management • · Manage daily inventory operations, including inbound and outbound stock. • · Monitor stock levels and ensure accurate inventory records. • · Conduct regular stock checks and reconcile discrepancies. 2. Supplier & Logistics Coordination • · Liaise with suppliers on product ordering, shipment, and delivery. • · Coordinate the full supply chain: order placement → supplier dispatch → freight forwarder → international shipping → warehouse receipt. • · Manage order packing and shipping to customers. • · Handle product replacements, returns, and exchanges. 3. System & Platform Management • · Proficiently use e-commerce platforms and inventory management systems. • · Integrate and synchronise data across multiple systems to ensure smooth operations. • Proficient in Microsoft Office (Excel, Word, etc.) for reporting, data tracking, and documentation. 4. Customer Service • · Respond to customer inquiries and resolve common issues. • · Identify recurring problems and propose practical solutions. • · Ensure timely and professional communication with customers. Requirements • · Experience in e-commerce operations, inventory management, or supply chain. • · Familiarity with e-commerce platforms (e.g.,shoppe, Lazada, TikTok, Shopify, big seller etc.) and inventory systems (ERPNext, Xero, SAP etc.) • · Strong coordination and problem-solving skills. • · Ability to manage multiple tasks and work under pressure. • · Good communication skills in both Chinese and English. Compensation & Incentives · Salary: Negotiable, based on experience and capability. · Performance Incentive: Monthly/quarterly bonus tied to inventory accuracy, order fulfillment efficiency, and customer satisfaction. · Growth Incentive: Salary review and role expansion based on proven performance. *Working hours*: • Able to work Saturday half day • Open to adhoc overtime • Open to flexible working hours when needed