IT Engineer

Responsibilities: • Responsible for supporting the IT help desk services to ensure services are delivered to meet business needs and expectations, within SLA standards (response time and resolution time). • Troubleshoot and resolve issues related to desktop applications and infrastructure. • Install and configure hardware and software applications. • Maintain IT infrastructures both on premise and cloud: servers, network switches, wireless network at multiple offices. • Manage user accounts, permissions, and access rights. • Monitor and maintain IT systems to ensure their smooth functioning. • Perform system backups and disaster recovery procedures. • Support VOIP, conferencing and mobile service request. • Liaise with other support teams, or product teams as required to resolve requests and issues in a timely manner. • Act as a contact point between helpdesk operations, other teams (internal, external and vendor/supplier). • IT assets and inventories management. • Be responsible for managing project, implementation, configuration, and maintenance system. • Ensure proper documentation of all IT infrastructure setups, software licenses, and any software modifications. • Design and conduct IT user training on systems under the IT Department's purview. • Continuously update technical knowledge and skills. • Other ad doc tasks and projects as needed. Requirements: • Tertiary eduction (Diploma/Degree) in Computer Science, Information Technology, or equivalent. • Minimum 5-years of MIS or related experience. • ITIL Certification or equivalent preferred. • Working experience with Windows Servers, Cloud system, Router, and Network Switches. • Hands-on software and hardware troubleshooting experience. • Strong analytical and problem-solving skills. • Good team player with excellent communication and interpersonal skills combined with self-assurance and confidence. • Self-starter, ability to work independently with minimal supervision. • Possess a positive attitude and can-do spirit, and able to work under pressure. • Ability to multi-task, take initiative and manage priorities. • Ability to strive in a fast-paced and results-oriented environment. • Willingness to work outside regular business hours as required.