L3 Application Support Analyst

A global financial institution is seeking a Level 3 Application Support Analyst to support production applications across Front, Middle, and Back Office functions within the Supply Chain Finance domain. This role acts as the technical bridge between Level 2 support and development teams, driving incident resolution, root cause analysis, and problem management in a high-availability banking environment. Responsibilities: • Support Level 2 teams in identifying root causes of production issues and proposing workaround, interim, or permanent fixes • Collaborate with business analysts, technical support, and development teams to complete RCA and fix proposals • Work with product owners and stakeholders to prioritize problem tickets and scope releases • Analyze incident/service request patterns to implement permanent solutions and reduce recurrence • Identify opportunities to automate repetitive manual tasks • Monitor application performance and coordinate with Level 2 teams on optimization efforts • Support production releases and go-live activities, including user sanity checks, sign-off, and post-go-live monitoring • Perform complex data fixes requiring manual intervention, following formal Change Management processes • Ensure strict adherence to organizational policies and compliance standards • Contribute to technical design reviews and support solution design for new business requirements Qualifications/Requirements: • Graduate degree in IT, Computer Science, or related field • Up to 10 years of total IT experience, with 4-5+ years specifically in IT Support Analyst roles; prior experience as a developer, technical designer, or similar technical role is a plus • Strong functional and business analysis skills, with the ability to bridge business/operations and IT • Functional experience in Supply Chain, Trade Finance, or Electronic Invoicing applications preferred • Familiarity with data formats/standards: XML, SWIFT, EDIFACT, ISO20022 • Experience with functional solution design for large-scale web applications and microservices, including APIs and REST integrations • Understanding of security concepts: SSL/TLS, PKI, certificates, and authentication solutions • Hands-on experience with Unix/Linux, job schedulers (Crontab, Autosys, Quartz), and tools such as ServiceNow, SharePoint, and JIRA • Hands-on experience with RDBMS (Oracle), SQL/PL-SQL • Working experience in production support, incident analysis, and RCA documentation • Experience with Java/J2EE, middleware (WebSphere/WebLogic), Spring/Spring Boot, and front-end frameworks (Angular, Bootstrap) • Familiarity with Agile and Waterfall SDLC environments involving multiple stakeholders