Admin Executive (Family Service Centre - Bukit Panjang)

About Family Service Centres (FSC): Our FSCs are committed to providing accessible, culturally sensitive, and client-centered services to empower individuals and families to overcome challenges, strengthen relationships, and lead fulfilling lives. Whether through individual counseling, group support, or community engagement, the FSCs strive to make a positive difference in the lives of those they serve. Responsibilities: Casework Administration • Oversee casework administrative processes to ensure timely enquiry management, accurate client data maintenance, proper documentation, and effective service support. • Provide support for enquiries and ensure appropriate triaging and follow-up. • Consolidate and prepare internal and external reports, ensuring accuracy and compliance with reporting requirements. • Ensure confidentiality and proper handling of sensitive client information in accordance with organisational policies. Centre Administration • Oversee centre administrative operations, ensuring smooth execution of office maintenance, facilities coordination, vendor management, procurement, and finance-related processes. • Work closely with the administrative team to ensure efficient day-to-day centre functioning and operational readiness. • Monitor administrative service standards to ensure professional and client-centric service delivery. Data Governance, Audit & Compliance • Serve as the centre’s Data Protection Officer, ensuring compliance with data protection requirements and promoting good data governance practices. • Ensure data accuracy, integrity, and compliance across organisational and sector systems. • Support and coordinate internal and external audits, ensuring timely submission of documentation and follow-up actions. • Ensure staff’s knowledge and compliance to Standard Operating Procedures (SOPs), data protection policies, workplace safety and health policies, and other organisational policies. Change Management & Workplace Safety • Act as the centre’s Change Agent, supporting communication and implementation of organisational changes, new processes, and system enhancements. • Serve as Workplace Safety and Health (WSH) Officer, coordinating workplace safety initiatives, emergency response drills, and compliance checks. Programme & Operational Support • Oversee and provide administrative and logistical support for centre-based programmes, events, and operational activities. Other Duties • Undertake ad-hoc duties and projects assigned to support centre operations. Requirements: • Possess a Bachelor’s Degree. • Preferably with 2-3 years of experience in an administrative role, preferably within the social service sector. • Strong communication and interpersonal skills, with the ability to engage effectively with internal and external stakeholders. • Proactive and self-motivated with the ability to work independently and as part of a team. • Organised and meticulous in generating and ensuring accuracy of reports. • Service-oriented • Tech savvy with advanced skills in Microsoft Office tools (e.g. Excel, Word, PowerPoint) Work Location: Bukit Panjang If you’re interested to join us, please apply via Fei Yue Career Portal: https://careers.fycs.org/ For your privacy and security, kindly refrain from including your NRIC number in your application form or resume.