Customer Service Officer cum Receptionist

• Handle customer service hotline and provide first level of support • Handling telephone calls, screening and directing calls • Provide quality customer service to customers over phone or email • Co-ordinate with internal staff and ensure closure of all customer service calls/complaints. • Resolve customer queries efficiently and escalate problems/issues promptly • Other ad-hoc duties as assigned Requirements • Minimum GCE ‘N’/‘O’ Level • 1 to 2 year(s) relevant experience in customer service or retail • Strong analytical, good problem solving and decision making abilities. • Proficient in MS Office (Excel & Word) • Ability to work independently with minimum supervision • Customer-oriented with good interpersonal and communication skill