Senior Customer Engineer, AC Power

STRATEGIC ROLE: 1.1 To assist the Operations Manager, Power to carry out the company’s commitment and promise delivery of service level to the customers. 1.2 To carry out maintenance, start-up, testing, commissioning, troubleshooting, repairing and retrofitting of AC power systems. 1.3 To assist in the cost evaluation required for “time & material” repair quotation. 1.4 To carry out planning & scheduling of weekly AC power operations. 1.5 To provide technical analysis and proposal to customers. 2.0 ACCOUNTABILITIES 2.1 Accountable for delivery professional and quality Service which meet the customer’s expectation. 2.2 Make Vertiv to customers preferred choice as trusted business partner by delivering quality and services on time. 3.0 RESPONSIBILITIES AND DUTIES: 3.1 Assisting the Operations Manager, Power to carry out the company’s commitment and promise delivery of service level to the customers. 3.2 To provide technical support and assistance in the cost evaluation for “time & material” repair quotation. 3.3 To assist in the cost evaluation required for “time & material” repair quotation. 3.4 Exercise a professional and customer-oriented approach with a service level reflecting Vertiv as a company of world class quality. 3.5 Participate and contribute to the training, supervision, motivation and development of the senior technicians and technicians for continual improvement and optimized performance. 3.6 Keeping up to date the knowledge and application of company products / services. 3.7 Continually developing and improving himself as a service professional by self analysis, reading, benchmarking against the best in the industry and practicing. 4.0 QUALIFICATIONS & EXPERIENCE 4.1 Minimum University Degree. 4.2 Excellent knowledge in AC power. 4.3 Minimum 5 years’ experience in service field. 4.4 Computer literacy. 5.0 REQUIRED COMPETENCIES 5.1 HUMAN COMPETENCIES 5.1.1 Good communication skills both towards customers and internally. 5.1.2 Analytical, reliable, hardworking, strong commitment to excellence. 5.1.3 Customer orientated team player and self-motivated, creative, analytic and innovative. 5.1.4 Good leadership to coach and guide technicians. 5.2 BUSINESS COMPETENCIES 5.2.1 Understand Vertiv’s objectives, customer requirements, products, services, operations and processes. 5.2.2 Excellent knowledge of the Service industry. 5.2.3 Superb knowledge of Vertiv products and functionality. 5.2.4 Excellent spoken and written skills in both English and Bahasa Malaysia. 5.3 PROFESSIONAL / TECHNICAL COMPETENCIES 5.3.1 Good technical knowledge. 5.3.2 Excellent skills in technical analysis. 5.3.3 Able to use test instruments and tools intended for AC power products. 5.3.4 Knowledge in Hazard identification and Risk Assessment. Job details • Salary: RM 9,600 a month • Contract: Permanent • Working hours: Normal Hour, up to 40 hours a week • Openings: 1 • Closes: 2026-11-07 About Vertiv (Malaysia) Sdn. Bhd. (More than 250 employees) Our purpose – we believe there is a better way to meet the world’s accelerating demand for data – one driven by passion and innovation. Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress, and Vertiv helps make it all happen. We deliver digital continuity solutions by bringing together hardware, software, analytics, and ongoing services, ensuring our customers’ digital infrastructure and vital applications run continuously, perform optimally, and scale with business needs. From video to e-commerce and from healthcare to industrial, we are the Architects of Continuity™. Our society’s digital transformation is driven by data centers, communication networks, and commercial and industrial applications around the globe. While the world’s demand for data is in the early stages, it is rapidly accelerating. We believe in meeting this demand with passion and innovation.