Assistant - Customer Service (Ecommerce)

This role is responsible for providing customer service and operational support across e-commerce platforms, including customer enquiries, marketplace disputes and appeals, returned parcel management, product listing, and expiry checks, to ensure timely customer support, accurate product information, and smooth e-commerce operations. Key Responsibilities: 1. E-commerce Customer Service - Monitor and respond to customer enquiries via Shopee, Lazada, TikTok Shop and the official Brand.com website chat in a timely and professional manner. - Provide accurate information regarding products, orders, delivery status, promotions, refunds, returns and other customer enquiries. 2. Marketplace Dispute & Appeal Management - Submit and follow up on marketplace disputes related to orders, returns, refunds, delivery issues and other relevant cases. - Prepare and submit appeals for marketplace penalty points where applicable. 3. Returned Parcel Management - Monitor returned parcels across all marketplace platforms. - Coordinate with the relevant warehouse/operations team to ensure returned parcels are received and processed accordingly. - Check the condition and quantity of returned items against the relevant order details. - Follow up on discrepancies, missing items or damaged products. - Ensure refunds, replacements or other necessary actions are followed up within the required timeline. 4. Product Listing & Uploading - Upload and maintain product listings across Shopee, Lazada, TikTok Shop and Brand.com. - Ensure product information, descriptions, images, pricing, promotions, SKU, stock availability and other relevant information are accurate and up to date. 5. Product Expiry Check - Conduct monthly expiry checks for e-commerce inventory/products. 6. General E-commerce Operations - Support day-to-day e-commerce operations and administrative tasks as assigned. - Perform any other duties and responsibilities assigned by Management from time to time. Job Requirements: - Minimum SPM, Diploma, or equivalent. - Fresh graduates are welcome to apply. - Basic computer skills with proficiency in Microsoft Office. - Good English communication and writing skills. - Strong organizational and time management skills. - Good attention to detail when handling orders and product checking. - Ability to work independently and collaboratively in a team environment. - Willing to work on Saturdays. Job details • Education: SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent • Contract: Contract • Working hours: Normal Hour • Openings: 1 • Sector: Retail trade, except of motor vehicles and motorcycles • Closes: 2026-11-06 About MULTICARE HEALTH PHARMACY SDN BHD (More than 250 employees) Established in Year 2000 at Cheras, from a lone pharmacy store to being one of the leading community pharmacies that fulfills demands in both healthcare services and medication field. We believe in prioritizing medication safety & quality, patient-centered and outcome-oriented practice in Multicare Pharmacy. Our commitment is to maintain the true essence of healthcare towards our society, contributing to the communities by giving complete access to their health potential, empower people in accomplishing life goal in employment, family and personal wellbeing. Supported by comprehensive product range with substantial management team that well equipped with knowledge & experience, Multicare Pharmacy has prospered and budding our presence beyond 100 locations nationwide.