Customer Service Executive - Digital Banking

Job Descriptions: Attend to customer inquiries, complaints, reviews, and feedback through calls and emails. Assess customers' needs and recommend suitable products and services. Build a friendly and helpful relationship with customers. Respond to customer queries in a timely and accurate manner. Update our internal database with feedback and details of customer interactions. Gather customer feedback and share it with teammates or team leaders. Work well with the customer service team. Stay up-to-date with products and services available to customers. Requirements: Minimum education: SPM Fresh graduates with a Diploma or Degree are encouraged to apply as training will be provided. 6 months to 1 year of experience in customer service or contact center (preferred). Ability to work well with and support the customer service team. Strong communication and writing skills in English and Malay. Willing to interact with customers from different cultures and backgrounds. Comfortable working independently. Able to assist both local and international customers. Ability to perform well in a fast-paced environment. Benefits: Health insurance Opportunities for promotion Professional development Location: UOA Business Park, Shah Alam (Nearest LRT Station: Subang Jaya) Job details • Education: Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5 • Contract: Permanent • Working hours: 2 Shift Time • Openings: 5 • Sector: Other professional, scientific and technical activities • Closes: 2026-11-06 About DAYTHREE BUSINESS SERVICES SDN BHD (More than 250 employees) Daythree is an award-winning business process management company specializing in optimizing customer experience (CX) through cutting-edge technology. As organisations seek to improve performance and remain competitive in the global economy, partnering with a consultative business service provider is one strategy used to reduce operating costs, gain access to specialized skills, adapt to changes in technology and regulations, improve efficiency, and redirect resources to their core business. Daythree is a leading business service provider in the region. We are a young and dynamic team combining knowledge and experience to improve operational outcomes for our customers. Designing from concept to process, and later to operations, we develop best practices to manage expectations of service level standards of the business and industry.