Manager Operations

Manager Operations ( Req ID : 62503) Why join us? If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Securities services Treasury Product offers a range of value added solutions to support the Client's management of Cash and control of Foreign Exchange risk. Interest rate management, banking and payment services, on and off balance-sheet investment alternatives and risk mitigation are part of our wide product proposition. The Opportunity: We are currently seeking an ambitious individual to join our UK Security Lending team in the role of Manager Operations, working together with colleagues to define, manage and achieve business targets. Individual managers are responsible for managing operational risk, including its identification, assessment, mitigation and controls, loss identification and reporting in accordance with the “Operational Risk Management Framework" All Securities Services Staffs are required: - To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply within Malaysia and in relation to the countries migrating work with the assigned Global Service Centres (GSC). To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies. What you’ll do: Client Service & Problem Resolution: Problem situations are proactively identified and resolved to give maximum customer satisfaction and escalated where necessary. Appropriate measures are taken to improve quality and prevent recurrence. Establish and maintain effective relationship with clients, business areas and identify areas of service improvements. Have clear understanding and update regularly on various market changes, infrastructural updates. Lead key Client relationships through being their local escalation point & by chairing regular Service Review meetings. Leadership and Team work: Effectively drive and manage change to achieve business goals (e.g. process improvements/changes in procedures) Plan and promote Career Progression to meet Business requirements and Staff expectations. Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction. Drive staff development through soft skill training, personal development plans and performance management reviews. Reward and recognise service excellence and keep high staff morale through ‘Celebrating Success’. Strike balance among task, team and individual to inspire and influence staff to bring out their best. Motivate and develop team members to meet business objectives - advice and guidance is given in a constructive manner and supported by appropriate evidence. Ensure Managers Operations are briefed and made aware of individual/department performance achievements/ targets in a timely manner. Develop staff to achieve business objectives and achieve individual potential, sharing knowledge and experience and providing assistance on referred issues. Create an environment where skills and knowledge is openly shared to achieve department and business goals. Operations: Serve as the primary deputy and escalation back-up for the AVP Operations, ensuring seamless continuity of leadership and delivery. Orchestrate and continuously refine contingency requirements, activating business recovery measures where required; conduct rigorous Operational Risk Assessments through proactive monitoring and the execution of robust risk-mitigation plans. Architect and drive a comprehensive cross-training strategy aligned to Global Contingency requirements, staff banding progression, and operational demand—balancing all priorities with precision. Institutionalise knowledge retention across the function by embedding continuous capability-building and targeted training to counteract the impact of attrition. Stabilise service delivery amid volatile or erratic workflows through disciplined capacity planning, proactive leave management, and sharp process prioritisation. Maintain stringent governance over operational losses and potential fraud exposure by leveraging strong internal control discipline, audit readiness, and structured staff feedback mechanisms. Ensure work is meticulously planned, executed, and concluded within agreed timescales, with ongoing monitoring and reprioritisation in strict accordance with documented procedures. Set, track, and deliver productivity and quality targets to optimise resource utilisation, deliver business outcomes, and consistently meet customer SLAs. Scrutinise, socialise, and embed procedural changes and new initiatives, ensuring full communication and disciplined execution across all teams in scope. Drive high-calibre collaboration with peers by sharing best practices to maximise resource leverage across sections and sustain a resilient, multi-skilled operating model. Enforce strict adherence to process cut-offs for all limit approval requests, ensuring timely processing and compliance with required controls. Settlement and Administration Process improvements: Processes are regularly reviewed to identify improvements that will enhance operational and financial effectiveness. Re-engineer processes with the aim of streamlining operations and increasing efficiencies Minimise manual processin… Job details • Education: Bachelor's or Equivalent • Contract: Permanent • Working hours: HYBRID • Openings: 1 • Sector: Activities auxiliary to financial service and insurance/takaful activities • Closes: 2026-10-21 About HSBC Electronic Data Processing (M) Sdn. Bhd. (More than 250 employees) AT HSBC’S GROUP SERVICE CENTERS, THERE IS ALWAYS MORE. Offering exciting careers to talented individuals with one of the world’s largest banking and financial services organisations HSBC is one of the world’s largest banking and financial services organisations, with around 6,600 offices in both established and faster-growing markets. We aim to be where the economic growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfill their hopes and realise their ambitions. We serve around 58 million customers through our four global businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. Our network covers 81 countries and territories in six geographical regions: Europe, Hong Kong, Rest of Asia-Pacific, Middle East and North Africa, North America and Latin America. Our aim is to be acknowledged as the world’s leading international bank. Listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges, shares in HSBC Holdings plc are held by about 220,000 shareholders in 129 countries and territories.