Restaurant Manager

Duties & Responsibilities : Achieve daily and monthly sales and KPI targets. Drive membership conversion, premium/A5 Wagyu sales and campaign performance. Monitor outlet performance, average spending, customer traffic and sales opportunities. Engage with customers, especially VIPs and members, to build loyalty and repeat visits. Handle customer feedback and complaints professionally. Lead, coach and motivate the outlet team to achieve sales and service targets. Conduct daily briefings and ensure staff understand products, promotions and membership benefits. Monitor staff performance, discipline, grooming and manpower scheduling. Ensure strong product knowledge and effective upselling/cross-selling. Prepare daily reports, analyse performance gaps and take corrective action. Maintain KNK’s service, cleanliness, food safety and operational standards. Support HQ campaigns, events and business initiatives. Requirements : Diploma/Degree in Hospitality, F&B, Business Management or related field preferred. Minimum 3–5 years F&B experience, including 1–2 years in a supervisory/managerial role. Strong leadership, customer service and people-management skills. Sales-driven and comfortable working with KPIs and targets. Able to analyse basic sales data and improve outlet performance. Good communication skills in English and Bahasa Malaysia; Mandarin is an advantage. Able to work shifts, weekends and public holidays. Proactive, responsible and comfortable working in a fast-paced environment. Job details • Salary: RM 4,000 a month (negotiable) • Contract: Permanent • Working hours: Normal Hour, up to 40 hours a week • Openings: 4 • Closes: 2026-11-07 About JYZ GROUP SDN BHD (50-250 employees) Mission: Built up excellent team to provide customers with a unique and enjoyable Yakiniku culture experience. Vision: People around the world will be able to enjoy our yakiniku (Japanese BBQ) & we are the preferred brand for Yakiniku Lovers. Culture: To provide consistent quality and value to others.