Customer Service Executive

Job Description: Handle customer inquiries, requests, and complaints through phone, email, chat, or other communication channels. Provide accurate, professional, and timely assistance to customers in Bahasa Malaysia and English Understand customer concerns and provide appropriate solutions or escalate issues when necessary. Maintain a high level of customer satisfaction by delivering excellent customer service. Process customer requests, orders, account updates, and other service-related transactions accurately. Follow company policies, procedures, and service standards when handling customer interactions. Record and update customer information and interaction details in the CRM/system. Coordinate with internal departments to resolve customer issues efficiently. Follow up on outstanding customer concerns and ensure timely resolution. Meet individual and team KPIs, including response time, quality, customer satisfaction, and productivity targets. Maintain professionalism and a positive attitude when dealing with customers. Requirements: Diploma or Bachelor’s Degree in any field. Fluent in Bahasa Malaysia and English, both spoken and written. Previous experience in Customer Service, Call Center, BPO, Helpdesk, or related roles is preferred. Fresh graduates with strong communication skills may also be considered. Excellent verbal and written communication skills. Strong problem-solving and customer-handling skills. Comfortable working with computers, CRM systems, and other customer service tools. Able to work in a fast-paced environment and handle multiple customer inquiries. Willing to work on shifting schedules, weekends, and public holidays, if required. Customer-oriented, patient, adaptable, and a strong team player. Key Skills: Customer Service Bahasa Malaysia / Bahasa Indonesia English Communication Complaint Handling Problem Solving CRM / Ticketing Systems Email & Chat Support Multitasking Communication Skills Customer Relationship Management Job details • Salary: RM 2,300 a month • Education: SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent • Contract: Permanent • Working hours: Normal Hour • Openings: 10 • Sector: Information service activities, Manufacture of computer, electronic and optical products • Closes: 2026-11-06 About Radii Global Sdn Bhd (10-50 employees) Radii Global is an IT Services Company founded in Malaysia since 2021 by its Leadership Team who has a powerful blend of experience and forward-thinking mindset. A key milestone when Radii launched its AI Engineering wing, reaffirming its dedication to strengthening technological capabilities and securing its market leadership.