IT Engineer - Field Operations

1. Technical Support and Incident Resolution Provide L2 and L3 technical support for all field-related incidents and service requests, including troubleshooting hardware, software, network connectivity, and specialized onsite equipment (e.g., POS systems, local servers, IP cameras). Perform timely diagnosis, repair, and replacement of faulty IT equipment, while managing local spare-parts inventory and logistics. Accurately document all support activities, resolutions, and technical findings in the IT Service Management (ITSM) system. Serve as the technical point of contact during major site incidents, ensuring clear communication and rapid service restoration. 2. Infrastructure Maintenance and Deployment Conduct regular preventive maintenance on local network closets, servers, and endpoint devices to ensure systems are patched, secure, and optimized. Execute standardized deployments for new site openings, technology refreshes, and site closures/decommissioning, adhering to central IT guidelines. Manage local user accounts, access controls, and security policies in alignment with central IT Security directives. Work closely with central Infrastructure and Networking teams on remote diagnostics, troubleshooting, and scheduled upgrades. 3. Asset Management and Documentation Maintain accurate inventory records of all IT assets at assigned field locations, tracking lifecycle from deployment through disposal. Create and update technical documentation, knowledge base articles, and site-specific runbooks to support local staff and enhance First Call Resolution (FCR). Ensure local compliance with corporate IT policies, software licensing requirements, and physical security standards for IT equipment. Technical Skills 3+ years of hands-on experience in IT Support, Field Service Engineering, or Systems Administration in a multi-site environment. Strong proficiency in diagnosing and resolving PC/laptop hardware issues, Windows 10/11, and common enterprise applications. Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, basic routing and switching) and remote access technologies (VPN). Experience supporting specialized field equipment such as POS systems, printers, and industrial scanners. Familiarity with Active Directory administration and basic server maintenance/virtualization (VMware or Hyper-V). Relevant certifications (CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator) are highly preferred. Professional Skills Excellent customer service, communication, and interpersonal skills, with the ability to explain technical issues to non-technical users. Strong ability to work independently, prioritize effectively, and manage time in a dynamic environment. Willingness to travel to assigned sites for installations, break-fix support, and maintenance activities. Job details • Education: Bachelor's or Equivalent • Contract: Permanent • Working hours: Flexible Hours • Openings: 1 • Sector: Creative, arts and entertainment activities • Closes: 2026-11-06 About DIGIPHOTO ENTERTAINMENT IMAGING SDN. BHD (More than 250 employees) DEI is the world’s leading imaging services and solutions company, and is part of the prestigious Fairfax Financial Holdings Limited through its association with the Thomas Cook India group. Founded in 2004 in Dubai, DEI witnessed an explosive growth over the next 16 years. Today, DEI has regional offices in Orlando, Kuala Lumpur, Singapore, Hong Kong, and Mumbai. With a strong workforce of over 1850 professionals and a presence at over 135 attractions, DEI has a turnover of USD 100 million. Vision Digiphoto Entertainment Imaging (DEI) is the global leader in capturing guests’ memorable experiences by providing the highest quality imaging services and solutions. Mission We will deliver a dedicated and skilled team, sharing common goals, through effective talent acquisition, utilization and development. We will exceed expectations and sustain key relationships, by delivering value, quality, and service to guests, partners and employees. We will be financially stable and robust. We will demonstrate continuous improvement and innovation, thereby creating an environment of pro-activity.