OUTLET SUPERVISOR (KL) - BERYL'S CHOCOLATE

JOB RESPONSIBILITIES: - Responsible for the overall day to day operations. - Responsible for managing outlet keys, outlet daily opening and closure on time. - Recruit retail team members as and when required. - Provide orientation for new retail members. - Providing product training and customer service standard in store regularly. - Ensure housekeeping is completed on daily basis. - Ensure cash float, sales collection and monetary related amount are calculated accurately, stored carefully and bank in accordingly. - Ensure outlet appearance is clean, presentable and all merchandise display follow Visual Merchandising guidelines. - Monitoring stock movement and merchandise level in storeroom. - Plan and prepare monthly duty roster of retail team members under payroll cost and ensure attendances are met. - Accountable for Loss Prevention & Security not limit to CCTV, inventory and spot checking. - Prepare reports and submit to Head Quarters - Perform stock take activity for stores and responsible for stock loss occurred in store. - Assist team with any other projects on an as needed basis. - Perform any ad-hoc action assigned by the Management. - Ensure retail team members follow SOP as per according to Management and Retail Operations Department. JOB REQUIREMENTS: - Candidate must possess at least a Diploma / Bachelor’s Degree or equivalent qualification. - At least 3 - 4 year(s) of working experience in the related field is required for this position or equivalent retail experience. - Proficiency in both written and spoken: Mandarin, English and Bahasa Malaysia. - Passionate, dynamic, team driven and highly motivated individuals who are willing to take initiative and eager to learn. - Positive attitude and able to work in a fast pace working environment. - Strong leadership quality with excellent customer service and communication skills. - Able to work independently and with minimum supervision and guidance. - Willing to work according to pre-planned shift hours and weekend/ public holidays. - Proficiency in Microsoft Office. Commercial thinking with sales driven mindset. Job Types: Full-time, Permanent Job details • Education: SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent • Contract: Permanent • Working hours: 2 Shift Time • Openings: 1 • Sector: Food and beverage service activities • Closes: 2026-11-07 About CHOCOLICIOUS SDN BHD (50-250 employees) Our vision of being a leading international brand that is associated with high quality chocolate products has been achieved by relying on a simple set of values at every step of our journey – quality, innovation and the very best level of service. These are the foundations of our success and are exactly what we deliver to our customers and partners alike. Each and every Beryl’s product carries the promise of offering high quality and delicious chocolates to our customers and we firmly believe that Beryl’s has fulfilled that expectation.