Admin & Customer Service Executive

- Handle general customer enquiries and after-sales matters through approved communication channels. - Manage customer issues and complaints and coordinate follow-up until resolution or the appropriate next action. - Conduct first-level issue screening by collecting customer and machine information, photos, videos and reported symptoms. - Escalate technical matters to the Technical team when required. - Keep customers updated on outstanding service or operational matters. - Conduct post-installation and post-service follow-ups and collect customer feedback. - Receive, verify and record confirmed machine orders. - Coordinate machine preparation, packing, fulfilment, delivery and collection. - Arrange installation and technical service appointments based on customer and technician availability. - Manage appointment confirmations, postponements, cancellations and rescheduling. - Prepare complete customer and job information for technicians. - Coordinate machine returns, approved replacements and redeliveries. - Maintain accurate customer, order, appointment and service records. - Support continuous improvement of customer service and fulfilment processes. Job details • Salary: RM 2,500 a month • Education: Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5 • Contract: Permanent • Working hours: Normal Hour • Openings: 2 • Sector: Other manufacturing • Closes: 2026-11-06 About SNAP TECHNOLOGY & SOLUTIONS SDN BHD (Up to 10 employees) CORE VALUES Our values stem from 5 core principles. These preferred values are abstracted from our founder and co-founder as they believe that the company’s success stems from the understanding, commitment and daily execution of these values. Honesty, Transparency and Integrity We do things the right way because we believe in the long-term. There’s no point to lie or cheat. Eventually these become obvious patterns that will negatively affect how the world sees us. Balance between Perfection and Efficiency These two forces, although contradictory, are crucial to the execution of our mission. Learn to use perfection and efficiency when needed. One helps with quality, and the latter helps with delivery. Heartfelt Accountability We believe responsibility stems from our inner being. KPIs might be there to guide us towards our goals, but we do not wish it to be the main driving force. Build deeper relationships with your peers, so that we may learn to be accountable together. The Spirit of Innovation Our brand lives and breathes on innovation. Learn to learn. Challenge the normal. Get out of your comfort zone. Focus on solving problems - there are always new and creative ways to every issue. Next-Level Customer Experience In all industries, customer service is important. But we’re different. We do more in terms of communication, sincerity, and service. The goal isn’t to sell - it is to help them make better purchasing decisions with customer experience as our priority.