Customer Service Officer

•Responding to inquiries by assisting customers through phone calls, emails, and chats. •Addressing customer grievances and concerns promptly and effectively. •Maintaining records of customer interactions and transactions with accuracy. •Collaborating with other departments to provide solutions for customers. •Identifying and escalating issues that require additional attention. •Providing product and service information to customers. •Processing orders, forms, applications, and requests. •Following up with customers to ensure satisfaction and resolving any remaining issues. •Staying up-to-date on company products, policies, and procedures. •Providing feedback to management on customer trends and issues. •Assisting on sales and other administration duties. •Preferably female candidate. •Proficiency in Mandarin is an added advantage. Job details • Salary: RM 2,300 a month • Education: SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent • Contract: Permanent • Working hours: Normal Hour • Openings: 2 • Sector: Warehousing and support activities for transportation • Closes: 2026-11-07 About BRIGHT STAR LOGISTICS SDN BHD (50-250 employees) Bright Star, a wholly Malaysian owned international logistics service provider, offer complete multimodal international freight services covering sea and air freight, customs brokerage and container haulage services. Our mission is to be your long term logistics provider, by bringing you a peace of mind, comfort and reliability logistics services for all your logistics needs. In addition, we strive for excellence and a sterling reputation in air freight and sea freight services. This, we will achieve by continually cultivating effective and efficient cutting edge logistics solutions from time to time.