IT Support Technician

Main Responsibilities 1. Provide first-level IT helpdesk support for hardware, software, and network issues. 2. Troubleshoot and resolve issues related to Windows desktop operating systems, Microsoft Office applications, and other commonly used applications. 3. Perform basic network device configurations and address basic network-related issues. 4. Assist with diagnosing and solving software, hardware, and VPN-related issues. 5. Utilize remote control tools (e.g., TeamViewer/RDP) effectively to assist end-users. 6. Ability to work independently and as part of a team in a fast-paced environment. 7. Maintain and enhance IT knowledge to adapt quickly to new systems and technologies. 8. Foster strong relationships with internal teams and stakeholders. 9. Provide excellent customer-oriented service to users at all levels. 10. Perform other related duties as assigned. Required Qualifications 1. Minimum of 1–2 years of IT helpdesk support or related experience preferred, but fresh candidates are encouraged to apply. 2. Proficiency in Windows 10/11 and PC/Laptop hardware support. 3. Basic understanding of networking, including device configurations and issue resolution. 4. Strong troubleshooting skills with basic knowledge of CMD, PowerShell, and scripting. 5. Excellent communication skills in English and Malay (oral and written); knowledge of local dialects is an advantage. 6. Disciplined, proactive, and eager to build a long-term career in IT Infrastructure. 7. Sociable, team-oriented, and resilient, with a willingness to interact with people and solve problems. 8. Must demonstrate the ability to learn and adapt quickly. Job details • Education: Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5 • Contract: Permanent • Working hours: Normal Hour • Openings: 1 • Sector: Retail trade, except of motor vehicles and motorcycles • Closes: 2026-11-06 About KK Supermart & Superstore Sdn Bhd. (More than 250 employees) A retail in convenience stores with primary emphasis placed on providing the public a convenient location to quickly purchase from a wide array of home essential products and services.