Senior Client Officer (CO)

Senior Client Officer (CO) The Senior Client Officer is responsible for ensuring excellence in client relationships, driving growth, and creating value across a portfolio of key clients . The CO acts as the Voice of the Client within Ipsos , connecting clients with the best expertise, solutions, and service capabilities available across the organization. Key Responsibilities 1. Client Strategy • Develop a deep understanding of the client's industry, business context, growth priorities, and strategic challenges. • Build a long-term vision and growth strategy for each client. • Create and maintain account plans in collaboration with Service Line Leaders (SLLs). • Map client stakeholders, decision-makers, competitive landscape, and growth opportunities. • Align with global client teams when relevant. 2. Business Growth & Revenue Management • Own and deliver revenue targets across the client portfolio. • Execute account plans to achieve growth objectives. • Identify new business opportunities and expand Ipsos' presence within client organizations. • Introduce innovative research approaches and strategic insights that create business value. • Collaborate with clients to evolve research programs and retain business relationships. • Mobilize Ipsos experts and Service Lines to maximize client success. 3. Client Relationship Management • Build trusted advisor relationships with senior client stakeholders, including C-suite executives. • Extend engagement beyond Insights teams to broader business decision makers. • Ensure client satisfaction across ongoing projects. • Connect insights and previous work to provide strategic recommendations and added value. • Bring thought leadership, innovation, and fresh ideas to clients. 4. Contract & Service Delivery Management • Ensure the right resources and expertise are allocated to client projects. • Support efficient resource planning and prioritization. • Monitor service quality and client satisfaction. • Manage escalated issues, risks, and client challenges. • Provide feedback to Service Lines on innovation needs and service improvements. 5. Reporting & Governance • Manage and report opportunity pipelines. • Maintain accurate CRM information. • Track account performance and progress against business objectives. Accountabilities The CO is accountable for: • Achieving revenue targets for assigned clients. • Delivering country-level gross margin objectives. • Building and executing client account plans. • Driving collaboration across Service Lines to maximize client value and growth. Key Skills & Experience Experience • 10+ years of professional experience. • Strong client relationship management experience. • Experience managing multiple stakeholders and senior executives. • Proven business development and revenue generation track record. • People management experience. • Experience outside traditional market research (e.g., consulting or client-side roles) is desirable. Business & Technical Skills • Industry and client knowledge. • Market research and growth strategy expertise. • Strategic advisory capabilities. • Business development and opportunity identification. • Negotiation and influencing skills. • Financial and pricing acumen. • Risk, issue, and crisis management. Leadership & Behaviors • Executive presence. • Strategic thinking and decision-making. • Strong communication and presentation skills. • Ability to influence senior stakeholders. • Collaboration and team leadership. • Client-centric mindset with a passion for growth. • Intellectual curiosity and innovation mindset. • Ability to operate effectively in an international environment. One-Line Summary