Director- Cloud Hardware Support

• As a leader in the Cloud Hardware support organization, you will be responsible for leading teams of Managers, Datacenter Technicians and/or Field Engineers assigned for delivery of on-site support, installations, proactive services in a defined territory and/or data center sites across Malaysia. • Focuses to meet the required service levels 24x7, improve and drive customer satisfaction, identify business opportunities and mitigate any operation gaps. • The role involves significant communication at all levels internally and externally. • A primary point of contact responsible for facilitating and providing advice and assistance on diverse situations and escalated issues. Key Responsibilities: • Oversee 24/7 data center operations and new regional deployments • Develop, coach, and scale high-performing, diverse technical teams • Collaborate globally to achieve consistency and deliver project milestones • Foster continual improvement, risk mitigation, and operational efficiency • Manage vendors and ensure local regulatory compliance • Drive recruitment, talent development, and team progression • Occasional travel within Malaysia required About You: • Proven leader of large, diverse teams in mission-critical IT environments with extensive data center exposure in hyperscale environments • Strong technical and business acumen across infrastructure, DC Server/Hardware and growth mindset • Skilled communicator, able to influence across functions and senior management • Experience with hiring, mentoring, and developing managers and staff • Adaptable and resilient, thriving in complex, fast-paced environments • Malaysian language skills preferred • Bachelor’s degree or equivalent industry experience preferred. Ready to make an impact? Apply now to help shape the next generation of cloud infrastructure in Malaysia.