Duty Manager

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Duty Manager, you will be responsible for overseeing the hotel’s daily operations, ensuring that all departments work together seamlessly to deliver outstanding guest service. Your leadership and problem-solving skills will be key in providing a positive guest experience and ensuring smooth hotel operations. As a Duty Manager , you’re not just overseeing hotel operations in the absence of the Front Office Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Here’s what you’ll do during a typical day: • Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance • Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner • Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods • Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly • Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions • Track and improve performance: Monitor guest satisfaction metrics (e.g., Qualtrics, Stay Experience), identify trends, and implement improvements as needed • Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact. In addition, this role requires the following minimum qualifications: • Proven background in front office or hotel operations, ideally in a supervisory or managerial role. • Strong team management skills with the ability to motivate staff and drive service excellence. • Excellent communication and problem-solving skills; able to handle complaints and challenges professionally. • Proficient in hotel PMS and familiar with standard operational procedures. • Calm under pressure and responsive to changing priorities or schedules. • Fluent in English; additional languages are a plus. • Flexible to work nights, weekends, and holidays.