Careline Agent

You will be responsible for answering guest phone calls, responding to inquiries, and providing information about hotel services and amenities. As a CareLine Agent you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. • Guest Call Handling: Answer and manage guest calls, provide hotel and local information, and handle requests efficiently. • Service & Communication: Respond to inquiries with professionalism and courtesy, ensuring a positive guest experience. Communicate clearly and resolve concerns promptly. • Coordination & Follow-Up: Relay guest requests to relevant departments and ensure timely follow-up. Support internal communication across hotel teams. • Issue Resolution: Address guest complaints and proactively prevent service disruptions. • Documentation: Maintain accurate logs of guest interactions and update guest profiles for future personalization. • Previous experience in guest service, front office, or call center roles within hospitality. • Excellent verbal and interpersonal skills; able to handle inquiries professionally and courteously. • Capable of managing high call volumes and multiple requests efficiently. • Skilled in resolving guest issues with discretion and a proactive approach. • Familiarity with hotel PMS and service protocols is preferred. • Fluent in English; additional languages are a plus. • Available to work varied shifts, including nights, weekends, and holidays.