Mixologist (Pre-Opening) - Conrad Kuala Lumpur

The Mixologist is responsible for leading and elevating the hotel's beverage experience through the creation, preparation, and presentation of innovative cocktails and signature beverages. This role supports the overall beverage operation by ensuring exceptional product quality, guest satisfaction, and adherence to brand standards. The Mixologist is also responsible for maintaining beverage consistency, promoting beverage sales, managing costs within assigned areas, and ensuring compliance with health, safety, and responsible alcohol service regulations. The role works closely with the Beverage Manager and outlet teams to develop creative beverage programs, enhance guest engagement, train team members, and deliver memorable experiences across bars, lounges, restaurants, banquets, and special events. As the Mixologist, you will be responsible for performing the following tasks to the highest standards: • Create, develop and consistently execute innovative cocktails, mocktails, and signature beverage offerings that enhance the guest experience and support the hotel's beverage concept. • Ensure all beverages are prepared and presented according to established recipes, brand standards, and quality specifications. • Maintain comprehensive knowledge of spirits, wines, beers, liqueurs, cocktails, coffee, tea, and current beverage trends. • Engage with guests professionally and confidently, providing personalized recommendations and creating memorable experiences. • Drive beverage sales through effective upselling and promotion of premium products and signature creations. • Support the Beverage Manager in developing seasonal beverage menus, special promotions, and beverage-related events. • Ensure all bars and beverage stations are fully stocked, organized, and operationally ready at all times. • Monitor beverage quality, freshness, and presentation standards throughout service periods. • Assist in controlling beverage costs through proper portion control, minimizing waste, and adhering to standard recipes. • Conduct regular inventory counts and report stock discrepancies, breakage, or shortages. • Maintain proper storage, handling, and rotation of all beverage products in accordance with Hilton standards. • Establish and maintain positive working relationships with guests, colleagues and suppliers. • Handle guest requests, inquiries, and complaints promptly and professionally, ensuring guest satisfaction at all times. • Support training initiatives by sharing beverage knowledge and coaching bartenders and service team members on cocktail preparation and service techniques. • Ensure compliance with all local alcohol licensing laws and responsible beverage service practices. • Maintain the highest standards of cleanliness, hygiene, and sanitation within all beverage preparation and service areas. • Follow all Food Safety Management System (FSMS) requirements and company health and safety policies. • Ensure all equipment, glassware, and bar tools are properly maintained and handled safely. • Keep abreast of industry trends, new products, mixology techniques, and market developments to continuously enhance the beverage program. • Participate actively in promotional activities, beverage tastings, wine dinners, cocktail events, and special functions. • Support banquet, conference, and special event operations as required. • Ensure compliance with the hotel's policies relating to Fire, Hygiene, Health & Safety, and emergency procedures. • Maintain a professional appearance, correct uniform standards, and exemplary grooming at all times. • Carry out any other reasonable duties and responsibilities as assigned by the Beverage Manager or Director of Food & Beverage. A Mixologist serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: • Minimum 3 - 5 years of experience as a Mixologist, Bartender, or Bar Supervisor in a luxury hotel. • Good command of spoken and written English. • Strong knowledge of spirits, wines, beers, liqueurs, cocktails, mocktails, coffee, tea, and non-alcoholic beverages. • Experience in beverage menu development and seasonal beverage promotions. • Knowledge of beverage preparation techniques, mixology trends, garnishing, and presentations standards. • Working knowledge of beverage costing, inventory control, stock rotation, and waste management. • Proficiency on Point-of-Sale (POS) systems and Microsoft Office applications. • Knowledge of responsible alcohol service, local liquor licensing regulations, and food safety, hygiene, and sanitation standards.