Senior Safety and Security Officer - Conrad Singapore Marina Bay

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be responsible for the daily operations of the hotel’s security team, maintain security standards, and respond to emergencies. As a Senior Safety and Security Officer , and facilities – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. You will embody the six guiding principles of Safety and Security that guides us in Protecting Potential of our team members, guests and assets. We believe we are ordinary people doing extraordinary things every day. It takes a special type of person to work in Safety and Security, which means you will be conscientious about your duty, have an open mind, and be innovative in thinking and action wherever and whenever possible. You will also thrive on proactive performance and take responsibility at all times. We are always true to our principles in how we manage risk on behalf of the business. Because you will be one of the business‘ most valuable assets, you must have great self-worth and value, enabling us to continue to be resilient, now and in the future. We are natural growth leaders, and so, we are actively involved in the financial success of the business, which means it is critical that we maintain stakeholder confidence by positively supporting the business in the safest way possible. Always changing with the times and seeing the bigger picture, we aim to preserve, protect and promote the business and the brand. We build trust by taking ownership of problems and resolve them quickly by being not only critical thinkers but creative doers too. Here’s what you’ll do during a typical day: Organising Activities: • Attend and actively participate in daily departmental briefings to receive operational updates, disseminate critical information and ensure shift readiness. • Liaise closely with operational departments and hotel leaders on a daily basis to maintain situational awareness of hotel activities, VIP movements, events, maintenance works and local developments that may impact safety, security or business operations. • Prepare accurate, timely and comprehensive incident, occurrence and investigation reports by documenting observations, gathering information, interviewing witnesses, obtaining relevant statements or signatures, and securing evidence where required. • Provide operational support across the hotel by maintaining a visible security presence during peak operational periods, special events and high-profile activities, while assisting team members whenever required. • Uphold the hotel's integrity and reputation by ensuring compliance with Hilton brand standards, company policies, local legislation, regulatory requirements and established safety and security procedures. Directing Activities: • Monitor and Operate Fire Alarm Panel • In Control Room, ensure all Systems (Fire Alarm, Elevator System, CCTV Monitoring, Door Alarm System, etc) are in working order. • In the event of malfunctions of any of the above systems, on duty Safety & Security Supervisor and Assistant Safety & Security Manager should be notified immediately. • Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. • Ensure a safe, secure environment is provided for team members, guests, visitors and contractors at all times. • Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers • Ensure that all prescribed and designed process, systems and standards are maintained. • Ensure the security log books and incident reports are maintained and completed. • Take responsibility for all incidents within the hotel and manage them in compliance with internal policies and legislation • Ensure that all activities are in compliance with national laws and regulations, and Hilton operating policies, processes and systems. • Patrol premises to proactively undertake security and fire prevention observations. Prevent and detect signs of intrusion and ensure security of doors, windows, and gates and ensure clear means of escape in all locations • Respond to alarms and investigate disturbances. • Ensure safe passage of cash transfers within the Hotel. • Receive, record and secure found property and respond to requests for lost property. • Ensure bedrooms, hotel facilities and function rooms remain locked when not in use. • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. • Conduct Safety and Security walks effectively and report any defects or occurrences which require rectification or attention. • Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. • Operate, monitor CCTV and access controls within the Hotel reporting any breaches of security or suspicious activity. • Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. • Circulate among visitors, quests, and employees to preserve order and protect property Controlling Activities: • Maintain a professional, fair and balanced approach when managing interactions with guests, team members, visitors and contractors, ensuring excellent service while enforcing hotel safety and security standards. • Maintain a visible and proactive security presence throughout all public, guest and back-of-house areas to deter security risks and provide operational support. • Demonstrate comprehensive knowledge of the hotel layout, including guest floors, public areas, back-of-house facilities, plant rooms, emergency exits, fire escape routes and assembly areas, to…