Assistant Outlet Manager - China Blue (Pre-Opening) - Conrad Kuala Lumpur

As the Assistant Outlet Manager - China Blue, you will be responsible for performing the following tasks to the highest standards: • Maintain a high guest service focus by approaching your job with the guests always in mind. • Create an environment where everyone in the department is focused on “creating that special experience” and delivering exceptional and personalized service. • Maintain a strong presence on the floor during lunch, dinner, weekends, festive periods, and peak service periods. • Actively seek verbal feedback from customers and team members and communicate relevant feedback to the Outlet Manager. • Positively deal with customer complaints and comments, taking immediate action where possible and escalating to the Outlet Manager when required. • Ensure all customer requests and queries are responded to promptly and effectively. • Be proactive towards guests and anticipate their needs, particularly for VIPs, regular guests, business diners, and special occasions. • Assist in ensuring the panoramic skyline views, glass-floor dining experience, restaurant ambience, and overall presentation are maintained to the required standard. • Assist the Outlet Manager in managing the day-to-day operation of restaurant and take responsibility for the outlet during delegated shifts or in the absence of the Outlet Manager. • Ensure the restaurant is properly set up and ready before each service period, including mise en place, table settings, service stations, equipment, cleanliness, and overall presentation. • Monitor reservations, seating arrangements, guest flow, table turnover, and restaurant capacity during service. • Assist in allocating team members according to business levels, reservations, VIPs, groups, and operational requirements. • Conduct regular floor checks during service to ensure smooth operations and immediate resolution of operational issues. • Ensure effective opening, handover, briefing, and closing procedures are followed. • Participate actively in service during peak periods and provide operational support to the team where required. • Ensure adequate resources, operating equipment, crockery, cutlery, glassware, and other supplies are available for each service period. • Maintain good knowledge of Chinese cuisine, menu items, ingredients, cooking methods, signature dishes, and beverages to confidently assist guests and the service team. • Ensure team members are properly briefed on menu changes, daily specials, chef recommendations, unavailable items, dietary requirements, and allergens. • Ensure team members are able to provide appropriate recommendations and explain menu items accurately to guests. • Promote appropriate Chinese dining etiquette and service standards, including sharing-style dining, table service, and guest interaction. • Work closely with the Kitchen team to ensure effective communication regarding menu availability, guest requests, dietary requirements, and service issues. • Assist the Outlet Manager and Executive Chinese Chef in implementing menu changes and ensuring the team is properly trained on new dishes and offerings. • Provide clear direction and guidance to team members during each service period. • Conduct or assist with pre-shift briefings covering reservations, VIPs, expected covers, menu changes, promotions, special occasions, and service priorities. • Assign and delegate duties effectively according to operational requirements and team members’ capabilities. • Monitor team members’ performance during service and provide immediate coaching and feedback where required. • Assist with training, coaching, and developing team members to meet current and future needs of the department. • Ensure regular training on departmental standards, Chinese cuisine, menu knowledge, service procedures, upselling, and guest engagement is conducted. • Support the onboarding and orientation of new team members and ensure they are familiar with China Blue’s standards and procedures. • Encourage teamwork, effective communication, professionalism, and a strong service culture within the restaurant. • Ensure all standards for service delivery as identified in the Guest Satisfaction Manual and Standard Operating Procedures Manual are consistently delivered within restaurant. • Have detailed knowledge of Hilton and departmental standards and ensure team members understand and follow them. • Monitor standards through regular service checks and report any shortfalls to the Outlet Manager. • Assist in implementing action plans to address service and operational gaps. • Monitor table presentation, service sequence, guest interaction, food presentation, cleanliness, and overall restaurant ambience. • Ensure the restaurant’s premium positioning and distinctive dining experience are consistently reflected in service delivery. • Support the Outlet Manager in achieving restaurant revenue objectives. • Monitor and encourage effective upselling and cross-selling of food, beverages, signature dishes, premium menu items, and promotions. • Identify potential sales opportunities and communicate them to the Outlet Manager. • Create an environment where “everyone sells” through strong product knowledge and suggestive selling. • Assist in controlling operating costs in accordance with company procedures without compromising service standards. • Monitor wastage, breakages, complimentary items, and unnecessary consumption and report concerns to the Outlet Manager. • Assist with inventory management, stock ordering, and stock control. • Communicate effectively with Front Office, Reservations, Concierge, Groups & Tours, Sales, and other relevant departments to support restaurant business. • Assist with coordinating VIPs, regular guests, groups, corporate diners, and special occasions. • Establish good communication with the Kitchen team and provide clear direction to the service team. • Coordinate with Stewarding to ensure adequate cle…