Outlet Manager - Gami (Pre-Opening) - Conrad Kuala Lumpur

As the Outlet Manager - Gami, you will be responsible for performing the following tasks to the highest standards : • Maintain a strong customer service focus, ensuring guests receive warm, attentive, and personalized service throughout their dining experience. • Create an environment that reflects the spirit of Japanese hospitality (Omotenashi) and delivers a memorable teppanyaki experience. • Be visible and actively involved on the floor, particularly during peak periods, special occasions, and busy service periods. • Anticipate guest needs and ensure the team proactively assists guests before requests are made. • Handle guest feedback, comments, and complaints professionally, ensuring timely resolution and appropriate follow-up. • Pay particular attention to VIP guests, regular guests, celebrations, group dining, and special requests. • Ensure the team understands and consistently delivers the restaurant’s service standards and guest experience expectations. • Plan, organize, and control the day-to-day operation of Gami Teppan to ensure smooth and efficient service. • Prepare staff rosters and schedules based on reservations, business levels, events, promotions, and operational requirements. • Conduct pre-shift briefings covering reservations, VIPs, special occasions, menu updates, promotions, and service priorities. • Ensure effective shift handovers and clear communication between all team members. • Maintain the cleanliness, presentation, and readiness of the restaurant, teppanyaki counters, dining areas, and semi-private rooms. • Work closely with the Teppanyaki Chefs and kitchen team to ensure smooth coordination between food preparation, cooking, and table service. • Coordinate with Engineering, Housekeeping, Stewarding, and other departments to ensure operational requirements are followed up promptly. • Ensure sufficient manpower, equipment, tableware, ingredients, and other resources are available for each service period. • Maintain strong knowledge of Japanese cuisine, teppanyaki cooking, menu items, ingredients, sauces, beverages, and recommended pairings. • Ensure all team members are confident in explaining menu items, premium ingredients, preparation methods, and the teppanyaki dining concept to guests. • Ensure proper communication between the service team and Teppanyaki Chefs regarding allergies, dietary requirements, special requests, and guest preferences. • Work closely with the Food & Beverage Manager and Chef team on menu changes, seasonal offerings, promotions, and new dining concepts. • Keep the team updated on menu changes, unavailable items, chef recommendations, and promotional offerings. • Lead, motivate, coach, and develop the restaurant team to achieve high standards of service and performance. • Conduct regular training on service standards, menu knowledge, Japanese hospitality, upselling, hygiene, and operational procedures. • Monitor team performance and provide regular coaching and constructive feedback. • Assist with recruitment, selection, onboarding, orientation, and development of new team members. • Establish clear responsibilities and expectations for each team member and ensure duties are properly delegated. • Create a positive and professional working environment that encourages teamwork, accountability, communication, and initiative. • Keep the team informed of restaurant activities, promotions, business priorities, and operational updates. • Support the restaurant in achieving sales, revenue, guest satisfaction, and profitability targets. • Create a culture where “everyone sells”, encouraging the team to recommend appropriate dishes, premium ingredients, beverages, desserts, and special dining experiences. • Monitor upselling and cross-selling performance and coach team members where required. • Identify opportunities to increase revenue through celebrations, private and semi-private dining, corporate events, group bookings, promotions, and special occasions. • Work closely with Sales, Events, Front Office, and other hotel departments to maximize restaurant business. • Assist with developing and implementing promotions and sales initiatives in consultation with the Director of Food & Beverage and Assistant Director of Food & Beverage. • Monitor daily sales, covers, average spend, labour costs, food costs, and other key financial indicators. • Assist with revenue forecasting and departmental financial planning. • Control operating costs without compromising food quality, service standards, or guest satisfaction. • Monitor food and beverage wastage and implement appropriate cost-control measures. • Assist with inventory management, stock ordering, receiving, storage, and stock control. • Complete required operational, financial, and administrative reports accurately and on time. • Ensure compliance with food safety, hygiene, health & safety, and company policies. • Ensure safe working practices are followed, particularly around hot teppanyaki surfaces, open flames, sharp equipment, and cooking equipment. • Ensure the restaurant and team comply with required cleanliness, sanitation, food handling, and workplace safety standards. • Conduct and monitor regular hygiene and safety training and take immediate corrective action when required. • Maintain effective communication with the Director of Food & Beverage, Assistant Director of Food & Beverag , Teppanyaki Chefs, Kitchen, and other departments. • Seek feedback from guests and team members and implement improvements to enhance service and operational efficiency. • Maintain records of guest preferences, event histories, and special occasions to support repeat business and personalized service. • Stay informed of Japanese dining trends, guest preferences, and market developments and contribute ideas for improving Gami Teppan’s offering. • Participate in F&B meetings, operational planning, menu discussions, and other relevant meetings. • Carry out any…