Bell Attendant - NoMad Singapore

The Bell Attendant is responsible for delivering exceptional arrival, departure and guest assistance services to ensure a seamless and memorable guest experience throughout the guest journey. This role supports the Concierge and Front Office operations by assisting guests with luggage, transportation arrangements, directions, deliveries and personalized requests while maintaining the highest standards of hospitality and professionalism. The Bell Attendant plays a key role in creating positive first and last impressions of NoMad Singapore through attentive, friendly and efficient service. GENERAL DUTIES • Welcome guests warmly upon arrival and departure, ensuring a memorable and personalized experience. • Assist guests with luggage handling, storage and delivery promptly and professionally. • Escort guests to their rooms and provide information on hotel facilities, room features and services. • Respond promptly and effectively to guest requests, enquiries and concerns. • Maintain cleanliness, organization and presentation standards within the lobby, porte cochère and concierge areas. • Assist guests with transportation arrangements, taxi bookings and directions. • • Handle guest packages, messages, mail and deliveries accurately and efficiently. • Support the Concierge and Front Office team during peak periods and special events. • Promote hotel services, facilities and experiences to guests where appropriate. • • Maintain accurate records of luggage storage, deliveries and transportation requests. • Assist with valet coordination and traffic flow when required. • Carry out any other duties or responsibilities as assigned by Management. • • GUEST EXPERIENCE & SERVICE EXCELLENCE • Create a warm and welcoming environment for all guests and visitors. • Anticipate guest needs and proactively offer assistance whenever possible. • Handle guest complaints and service recovery situations professionally and efficiently. • Maintain a strong understanding of hotel services, facilities, promotions and local attractions. • Ensure guests receive prompt assistance with arrivals, departures and special requests. • Uphold NoMad service standards and luxury hospitality expectations at all times. • Support VIP arrivals, departures and special guest arrangements. OPERATIONS & COORDINATION • Coordinate effectively with Front Office, Housekeeping, Security and Concierge teams to ensure smooth operations. • Ensure luggage storage areas remain secure, organized and properly maintained. • Maintain awareness of daily arrivals, departures, events and occupancy levels. • Participate actively in daily briefings and operational meetings. • Ensure all guest information and requests are communicated accurately during shift handovers. • Assist in maintaining inventory levels of hotel collateral, umbrellas and guest-related equipment. • HEALTH, SAFETY & SECURITY • Adhere to all hotel safety, security and emergency procedures. • Ensure safe handling and transport of guest belongings at all times. • Maintain a clean, safe and hazard-free working environment. • Follow workplace health and safety standards in all operational activities. • Report accidents, incidents or suspicious activities promptly to Management. TEAMWORK & COLLABORATION • Work collaboratively with all departments to ensure seamless guest experiences. • Maintain a positive and professional attitude with guests and team members. • Support colleagues during busy operational periods. • Participate actively in training sessions and continuous learning opportunities. • Contribute ideas and suggestions to improve operational efficiency and guest satisfaction. EXPECTATIONS The Bell Attendant is expected to: • Deliver warm, engaging and professional service at all times. • Represent NoMad Singapore positively in all guests and colleague interactions. • Maintain excellent grooming and personal presentation standards. • • Demonstrate flexibility and adaptability in a fast-paced hospitality environment. • Uphold professionalism, integrity and confidentiality at all times. • Foster teamwork and collaboration across departments. • Ensure all guest interactions reflect the values and service philosophy of NoMad Singapore. • Previous experience in hospitality, concierge or guest service operations preferred. • Strong interpersonal and communication skills. • Positive, energetic and service-oriented personality. • Ability to work well under pressure in a fast-paced environment. • Good organizational and multitasking abilities. • Basic spoken and written English communication skills. • Physically fit and able to lift and transport luggage safely. • Flexible to work shifts, weekends and public holidays. • Familiarity with hotel operations and local attractions is advantageous. • Ability to work effectively both independently and as part of a team.