Security Officer - NoMad Singapore

The Security Officer is responsible for maintaining a safe, secure and welcoming environment for our guests, team members, visitors and hotel premises. The role is responsible for conducting regular patrols, monitoring security and fire life safety systems, managing access control, protecting hotel assets, responding to incidents and emergencies, and ensuring compliance with hotel security procedures and relevant regulations. The Security Officer is expected to maintain a highly visible and professional presence while delivering security services with warmth and hospitality. The role works closely with the Safety & Security team and other hotel departments to identify and address potential risks, support emergency response and ensure the safety and wellbeing of everyone within the hotel. Safety & Security Operations • Maintain a safe, secure and orderly environment throughout the hotel premises. • Maintain a professional, visible and approachable presence while carrying out security duties. • Conduct regular patrols according to assigned routes and schedules, paying close attention to people, hotel equipment, fire life safety systems and potential hazards. • Identify, report and appropriately respond to suspicious persons, activities, articles or potential security risks. • Monitor hotel access points and ensure only authorized persons have access to restricted areas. • Ensure external visitors complete the required visitor registration procedures and are directed appropriately. • Verify that visitors have the necessary authorization to access guest or back-of-house areas. • Monitor and manage access to guest floors and other restricted areas in accordance with hotel procedures. • Liaise with CCTV and relevant departments when suspicious activity or persons are identified. • Remain alert to individuals who may pose a security or safety concern and escalate appropriately. • Support the management of intoxicated, incapacitated or vulnerable persons in a safe and professional manner. • Assist with the prevention of unauthorised activities, including illegal or inappropriate activities within the hotel. • Discourage unauthorised removal, misuse or damage of hotel property. • Monitor public areas, guest corridors, entrances, back-of-house areas and other designated locations. • Patrols & Property Protection • Carry out scheduled patrols of guest and public areas, back-of-house areas and other designated security zones. • Inspect key operational areas including plant and machinery rooms, electrical/distribution rooms, kitchens, storage areas, fire control areas, service corridors and other restricted areas. • Check fire escape routes, emergency exits, fire safety equipment, exit signage and other safety installations. • Ensure back-of-house office doors and other designated areas are secured after operating hours. • Inspect team member locker rooms and restrooms and address any security, safety or inappropriate activities observed. • Monitor for prohibited items, including flammable or explosive materials, corrosive substances, hazardous tools, illegal drugs and other unauthorised items. • Conduct team member bag inspections in accordance with hotel policies and applicable requirements. • Pay attention to unusual movement of persons or property, including individuals entering without bags or with empty hands and leaving with bags or items. • Report and record any discrepancies, damage, loss, suspicious activity or potential security threats. • Take appropriate action to protect hotel assets and prevent unauthorised removal of hotel property. • Asset Control & Gate Pass Management • Ensure hotel property is not removed from the premises without the appropriate authorized and signed Gate Pass. • Verify Gate Pass documentation before allowing hotel property or equipment to leave the premises. • Record and retain relevant documentation for items temporarily removed from the hotel. • Close and update Gate Pass records when borrowed or loaned items are returned. • Detain and record suspected unauthorised hotel property or items requiring further verification in accordance with hotel procedures. • Record relevant details, including the name and employee number of the team member involved, where required. • Assist with the recovery and documentation of damaged or lost hotel property. • Ensure any applicable payment or reimbursement for damaged items is properly documented and escalated to the relevant department. • Key & Access Control • Maintain proper control and custody of deposited keys. • Ensure keys are issued, returned and recorded in accordance with the hotel's key control procedures. • Monitor access to restricted areas and report any irregularities immediately. • Ensure lost, missing or unreturned keys are reported and escalated promptly. • Maintain accurate records relating to key control and access management. • Guest Service & Hospitality • Provide assistance to guests while maintaining security and safety standards. • Familiarize yourself with hotel facilities, restaurants, operating hours and key locations to provide accurate directions and assistance. • Assist guests with elevators and directions when required, particularly during busy periods. • Provide additional assistance to elderly guests, children, persons with disabilities and other guests who may require support. • Maintain a welcoming and professional demeanor when interacting with guests, visitors and team members. • Respond to guest enquiries within the scope of the role and refer matters to the appropriate department when required. • Handle security-related guest concerns with discretion, professionalism and empathy. • Maintain awareness of VIP guests and special situations and provide appropriate support while respecting guest privacy. • Visitor & Access Management • Ensure all external visitors comply with hotel registration and access procedures. • Direct unauth…