Customer Development Representative

At Infoblox, every breakthrough begins with a bold “what if.” What if your ideas could ignite global innovation? What if your curiosity could redefine the future? We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500 , and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career. Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running — and what we build is world-class: recognized as CybersecAsia’s Best in Critical Infrastructure 2024 — evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next”. In a world where you can be anything, Be Infoblox . Customer Development Representative We have an opportunity for a Customer Development Representative to join our APJ team in Kuala Lumpur, Malaysia, reporting to the Manager, Customer Development. In this role, you will work closely with sales, partners, revenue ops, technical support and customers to drive the timely renewal of maintenance and subscription contracts. You will be responsible for managing renewal opportunities across Thailand and Indonesia, consistently achieving or exceeding renewal targets. You will engage with customers throughout various stages of the customer lifecycle, serving as a trusted advisor and helping them maximize the value of their Infoblox investment while achieving their business objectives. The idea candidate is a proactive, results-oriented professional with strong communication and relationship-building skills. You understand the unique aspects needs of SaaS customers, can effectively manage customer engagements, and are motivated to deliver positive business outcomes for both customers and Infoblox. Be a Contributor - What You’ll do • Analyze customer insights gathered through account reviews and meetings to identify expansion, upsell, and technology refresh opportunities, developing recommendations that drive customer satisfaction and help achieve monthly and annual sales targets • Manage the end-to-end renewal process, including quote generation, validation, auditing, forecasting, and overall administration of maintenance and subscription renewals • Build and maintain strong customer relationships by promoting the adoption and retention of Infoblox solutions, aligning customer objectives with business outcomes • Develop trusted advisor relationships with customers by proactively identifying issues, coordinating cross-functional support, and driving timely resolution • Collaborate closely with the sales account team to support strategic accounts, identify opportunities to expand Infoblox solutions, and drive upsell and cross-sell initiatives • Utilize the Renewal Kickoff (RKO) framework to assess customer needs, business goals, and challenges, and recommend solutions that align with their objectives • Conduct RKO presentations with technical and business stakeholders to validate realized value, identify expansion opportunities, and assess technology refresh requirements • Foster strong collaboration between the field sales and customer development teams while driving renewal, expansion, and technology refresh opportunities across the customer base • Achieve a minimum In-Quarter Renewal Rate (IQRR) of 90% by building customer intimacy, understanding business priorities, and driving renewal bookings with minimal field engagement • Proactively engage customers approaching End-of-Life (EOL) milestones, educating them on available upgrade paths and driving early refresh initiatives to migrate customers to the latest Infoblox platforms before EOL deadlines • Leverage AI-enabled workflows for account research, customer meeting preparation, renewal planning, meeting summarization, customer communications, opportunity identification, and follow up activities, while validating outputs for accuracy and relevance before use • Apply AI tools to improve renewal and expansion strategies, enhance customer engagement, accelerate response quality, and increase operational efficiency across maintenance renewals, subscription renewals, technology refresh initiatives, and upsell opportunities • Share AI-driven best practices with sales, partners, and cross-functional teams to improve customer experience, drive renewal outcomes, increase productivity, and support scalable execution across the customer lifecycle Be Prepared - What You Bring • Bachelor’s degree in any discipline • 4+ years of experience in customer success, customer development, account management, or related customer-facing roles • 3+ years of experience managing maintenance, subscription, or SaaS renewals, preferably within a channel-driven business environment • Strong understanding of the services and subscription business, including co-termination, contract renewals, service terms, and commercial terms and conditions • Experience working with both internal and external stakeholders within a multi-tier channel ecosystem • Excellent verbal and written communication skills in both Thai and Bahasa, with the ability to engage effectively with customers, partners, and cross-functional teams • Proficiency in Salesforce, Microsoft Office, and other customer lifecycle management tools • Experience supporting SaaS solutions, subscription-based services, cloud migrations, and customer adoption initiatives • Self-motivated and results-oriented…