Training Services Coordination and Logistics Associate III

Job Track Description: • Performs tasks based on established procedures. • Uses data organizing and coordination skills to perform business support or technical work. • Requires vocational training, certifications, licensures, or equivalent experience. General Profile • Has a developed proficiency of analytical or operational processes. • Completes atypical assignments. • Works within established procedures and practices. • May establish the appropriate approach for new assignments. • Acts as a resource for colleagues. • Completes work with limited supervision. Functional Knowledge • Has developed skills in a range of processes, procedures, and systems. Business Expertise • Understanding of how best teams integrate and work together to achieve company goals. Impact • Impacts a team, by example, through the quality service and information provided • Uses discretion to change work procedures and practices. Leadership • May provide guidance and support to junior team members. Problem Solving • Provides solutions to atypical problems based on existing precedents or procedures. Interpersonal Skills • Exchanges information and ideas effectively. Responsibility Statements • Communicates directly with clients and training participants on questions, revisions, issues, and classroom support. • Identifies client and training participant issues and escalates appropriately. • Schedules and plans classroom facilities in support of classroom delivery and other events. • Reserves and books classrooms and manages printing and shipping of materials. • Schedules catering and requests classroom (AV) and (IS) setup based on class delivery requirements. • Assists clients with intake forms for logistics support and Learning Management System (LMS) data entry. • Creates and updates training coordination (TC) and logistics checklists to complete classroom and logistics support activities. • Generates and distributes client learning reports including rosters, learning completion and attendance, and survey results. • Performs other duties as assigned. • Complies with all policies and standards.