Manager, DPP - Digital Platform MY

The role is responsible for supporting and delivering new initiatives, enhancements, and projects across CIMB’s Consumer Digital platforms, including CIMB OCTO web, CIMB OCTO mobile app and Wealth platform, in alignment with the overall digital banking and product enablement roadmap. Working under the guidance of senior Digital Product Pwner leadership, the role involves analysing and managing quality business requirements, preparing approval and governance papers, conducting research and analysis, supporting testing activities, and managing production and operational support within stipulated SLAs. The role also contributes to driving the vision, strategy, and delivery of digital banking across banking products, wealth and digital operational excellence initiatives, supporting the transformation of customer servicing journeys through innovative digital solutions. This includes enhancing customer experience, improving operational efficiency, expanding self‑service capabilities, streamlining end‑to‑end digital journeys, and reducing reliance on branch and contact centre interactions through automation, process redesign, and continuous improvement. The ideal candidate demonstrates strong communication and stakeholder management skills, applies design thinking principles, and leverages analytical capabilities to deliver intuitive, high‑adoption digital experiences that support business growth and operational excellence.