Negotiator, CCO - SCR Collection MY

Business Performance and Management • Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives. • Successfully work on accounts as per guideline requirements set in collection system. • Ensure the portfolio assigned are attempted within the stipulated time set by manager • To manage portfolio appropriately towards target setting. • To render full support towards team performance • All customers enquiries are to be attended within 24 hours • Prepare proposal for R&R, Compromised Settlement, payment proposal & etc. • Ensure daily, weekly, monthly KPIs are met • Ensure timely litigation are instituted. • Provide workable resolution to customers enquiries • To meet walk-in customers (with the Manager’s presence) to further discuss on repayment plan • Avoid Operational Losses • Assist Team Manager on any ad-hoc projects People Management • Liaise with Manager on customers’ issues. Regulatory Compliance • Ensure satisfactory rating on all audit reviews. • Ensure compliance of internal policy and procedures, Bank Negara guidelines and regulation, i.e. FSA /IFSA 2013, Fair Debt Collection & etc. Highlight suspicious and new account behavior to Team Manager to mitigate fraud.