Negotiator, CCO ACR - Auto Collections MY

Key Responsibilities • To work and perform dunning for all delinquent customers. • To negotiate and provide assistance to the customer. • To carry out all the recovery functions as per the assigned account as set by the management. • To achieve, meet, and exceed targets set by the Bank. • Ensure compliance with the circulars and guidelines outlined in delivering results. • Ensure prompt and appropriate action and follow up on all assigned accounts. • Update remarks in the collection system on the follow-up actions taken. • Ensure that the ADS system is always used in accordance with the management’s ADS filtration plan. • Ensure the disposition code in the dialer is synchronized with the follow-up action in the collection system. • Ensure no manipulation occurs in dialer activities in order to achieve intensity. • To maximize productivity during the productive hours, i.e. to reduce Not Ready Time • To review, propose, and recommend appropriate recovery actions for approval, i.e. Skip tracing, field verification, legal action etc. • Attend to customer inquiries and complaints (Walk in or call). • Carry out action plans and strategies set by the management. • To be ready for additional hours required by management. • Undertake any other duties and responsibilities as assigned by Management from time to time.