Branch Manager, Jalan Dedap 20 Johor Jaya Branch MY

Sales Planning • To develop branch sales plans in line with regional sales plans. • To identify sales opportunities, formulate and manage execution of sales plans and campaigns. • To acquire new leads (e.g. through corporate talks, networking with agents, lawyer, developers) • To assign sales leads and referrals (if any) to sales team and ensure prompt attendance and follow up is taken. • To effectively manage the target setting and cascading processes by: - Reviewing sales target for branch sales team jointly with Regional Director. - Allocating and communicating targets to branch sales team. Sales / Operations Management • To manage branch sales team to deliver optimal performance by: ─ Performing all institutionalised DRM and sales management routine according to the required frequency. ─ Motivating, coaching and counselling branch team. ─ Monitoring team's performance and exploring opportunities to improve perfomance levels. ─ Ensuring sales team is updated on latest product information and sales effectiveness techniques (i.e. engage Segment Support to conduct Sales Clinics) • To manage day-to-day branch operational and physical activites. • To resolve operational and admnistrative issues and escalate all critical or unresolved issues to Regional Director. Sales Execution • To approve fully collaterised personal loans (e.g, OD, ASB) up to RM1,000,000 • To approve FD rate exceptions (max. 5 basis points) Customer Relationship • To develop and implement strategies to improve customer waiting time and deliver high Service Quality • To build and maintain long term and profitable relationship with key customers, including major depositors and valued customers. • To resolve customer and sales team-related issues and escalate all crictical or unresolved issues to the RD. • To actively obtain feedback from customers and branch sales team on areas of improvement (e.g. product, process, pricing, competitor information) and channel feedback to RD. • To ensure turnaround times for credit applications, approvals, and disbursement are within required service levels. Compliance • To manage annual financial budgets, monitor budget utilisation and profitability of branch through effecitve asset and human capital management. • To comply with all reporting requirements including: - AMLA (daily) & SHARP (daily via system, review of digital video recording forthightly) to be submitted to MOS - Branch Services/ Merchandising and Housekeeping Audit (monthly) to be submitted to MOS - Monthly Feedback Reporting to be submitted to RD and - Branch monthly minutes of meeting to be submitted to RD and MOS. • To ensure branch team adheres strictly to CIMB policies and procedures, including credit control procedures, audit compliances and BNM guidelines • To maintain strict control over credit risk: ─ Appropriately use of approval authority for daily overdrawan amounts, waivers of late charges. ─ Reviewing and recommending credit applications with strict adherence to CIMB Bank's credit policy ─ Act as a Chairman of the branch OSHA Committee People Management • To participate in the selection and recruitment of branch team members • To conduct formal performance appraisal and perform career planning for branch team members (e.g. recommendation for promotion, training needs and internal transfer). • To ensure branch team members attend designated training • To manage branch sales team to deliver optimal performance by coaching, motivating and exploring opportunites to improve performance level. • To provide leadership and guidance to all branch staff to ensure effective coordination and drive cost selling activities. • To maintain an environment which promote success, teamwork and professional growth